ABIGAIL FLOWERS
Carlsbad,NM
Summary
Operations and commission analyst with a background in financial administration, customer service leadership, and workflow coordination. Manages daily commission processing, payout validation, ACH payments, and discrepancy research across finance, sales, and accounting teams. Brings strong attention to detail, system accuracy, and steady support for internal and external customers.
Overview
10
10
years of professional experience
Work History
COMMISSION ANALYST
WHOLESALE PAYMENTS
LUBBOCK, TX
11.2023 - 07.2026
- Process daily commissions for 1099 sales agents and monthly residual payments.
- Reconciled commission data across wholesale payment records and sales compensation reports.
- Audited payout calculations using Excel and commission tracking systems.
- Investigated payment discrepancies with finance and sales teams.
- Prepared monthly commission statements for wholesale payments accounts.
- Make multiple daily ACH Direct payments to merchants and sales agents while utilizing quickbooks to create pay verifications and invoices.
- Utilize CRM databases as well for invoicing and payment verification.
- Updated commission plans and payout rules in internal systems.
- Reviewed contract terms to validate commission eligibility and rates.
- Collaborated with accounting staff to reconcile accounts receivable amounts due from customers regarding their commission payments.
LEAD CUSTOMER SERVICE REP
LUBBOCK ANIMAL SERVICES
LUBBOCK, TX
08.2022 - 11.2023
- Resolved difficult customer concerns with calm, respectful communication, fostering positive relationships at Lubbock shelter.
- Provided fast, friendly, and knowledgeable assistance for routine inquiries and service complaints, ensuring a positive experience for visitors.
- Monitored team performance and provided targeted feedback to enhance service quality.
- Trained front desk staff on service calls, forms, adoptions, reclaims, and animal complaint steps.
- Assisted the public with lost pet inquiries, adoption processes, and licensing information at city animal services.
- Booked reclaim, adoption, and vaccine appointments for shelter visitors and callers.
- Prepared kennel paperwork, identification tags, and release documents for animal services staff.
- Led weekly volunteer training sessions.
- Worked with animal control officers on stray pickup and field case updates.
ANIMAL CONTROL OFFICER
LUBBOCK ANIMAL SERVICES
LUBBOCK, TX
01.2022 - 08.2022
- Patrolled city streets and neighborhoods for stray, injured, and aggressive animals.
- Captured and restrained animals using humane handling and control equipment.
- Addressed citizen complaints on leash laws, bites, and nuisance animals, ensuring community safety and compliance with regulations.
- Responded to animal control related calls and complaints from the public.
- Issued citations for violations of municipal ordinances relating to animal control.
- Provided education to residents on animal control ordinances and responsible pet ownership, by fostering a safer environment for both pets and the community.
- Achieved EU certification, rabies certification, and basic training to enhance animal control skills.
- Issued field reports and documented calls in animal services records.
- Safely transported animals to Lubbock Animal Services shelter for intake. to Lubbock Animal Services shelter for intake and care.
CUSTOMER SERVICE REP
LUBBOCK ANIMAL SERVICES
LUBBOCK, TX
11.2021 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted pet owners with animal intake and reclaim services at municipal shelter
- Answered public inquiries about stray pets, adoptions, and licensing requirements
- Explained city animal ordinances and service procedures to residents
- Coordinated with field officers on lost, found, and aggressive animal reports
- Processed animal records using shelter database and intake forms
- Maintained clean front desk materials and organized shelter paperwork
TRAINING/TEMPORARY - TRAVELING OFFICE MANAGER
CONLINS FURNITURE
MINOT, ND
03.2021 - 09.2021
- Managed daily office tasks to ensure efficient functioning of Conlins Furniture showroom and back office. for Conlins Furniture showroom and back office.
- Processed invoices, purchase orders, and vendor files to ensure timely office and showroom operations.
- Assisted with payroll, attendance, and staff scheduling to maintain smooth staffing across Conlins Furniture operations.
- Ordered supplies and monitored inventory for office and furniture display areas.
- Maintained filing systems for contracts, employee records, and customer documents.
- Resolved office concerns and communicated updates between customers, vendors, and managers to enhance operational flow.
- Supported customer calls, messages, and appointment calendars for furniture sales staff.
FRONT DESK CLERK
STAYBRIDGE SUITES
MINOT, ND
01.2020 - 06.2021
- Welcomed incoming guests, provided room keys, shared policy and amenity details, and followed Country Inn & Suites by Radisson service standards.
- Assisted with guest and group reservations, efficiently managing check-ins and check-outs.
- Handled payments, issued receipts, prepared bills, and ensured accurate change returned.
- Maintained a clean, organized lobby, ensuring availability of supplies for guest convenience.
FRONT DESK SUPERVISOR
COMFORT INN & SUITES
MINOT, ND
08.2019 - 12.2019
- Supervised front desk operations at Comfort Inn & Suites, supporting guest arrivals and departures.
- Handled guest check-in, check-out, reservation updates, and payment processing.
- Trained front desk staff on check-in, check-out, and telephone procedures.
- Processed payment transactions and cashier duties accurately, including credit card handling.
- Provided temporary support during staffing shortages
- Assisted with housekeeping tasks, cleaning rooms and checking room condition.
- Assisted with kitchen organization and daily food preparation support.
- Assisted in daily kitchen operations and organization
FRONT DESK CLERK
COUNTRY INN & SUITES BY RADISSON
BOZEMAN, MT
05.2016 - 12.2019
- Greeted guests and followed Country Inn & Suites by Radisson service standards.
- Processed check-in and check-out using a property management system.
- Verified guest identification and maintained accurate folio records.
- Coordinated with housekeeping to ensure timely room readiness for guest arrivals.
- Resolved guest concerns and communicated service updates to enhance overall guest experience.
- Maintained organized front desk area and streamlined lobby operations for efficient guest interactions.
- Answered calls and handled reservations for rooms and special requests.
- Oversaw cash drawer operations,Handled payment processing and provided customers with receipts.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
ASSISTANT MANAGER
TORRID
MINOT, ND
10.2017 - 08.2019
- Managed TORRID sales floor operations and coordinated daily store priorities.
- Supervised sales associates, managed and audited tills, answered phone inquiries, attended meetings, and consistently achieved sales goals across all periods.
- Coached associates on customer service, fitting room care, and selling standards.
- Supported TORRID visual merchandising and maintained brand presentation across displays.
Education
PERSUED CRIMINAL JUSTICE / ACCOUNTING DEGREES -
MINOT STATE UNIVERSITY
MINOT, ND01-2020
HIGH SCHOOL DIPLOMA -
BOZEMAN HIGH
BOZEMAN, MT01-2016
Skills
- Commission processing
- Financial management
- Financial reporting
- Payment processing
- Invoice processing
- Payment verification
- Receivables management
- CRM systems knowledge
- Microsoft Excel
- Microsoft Office
- QuickBooks
- Organizational skills
- Detail orientation
- Administrative support
- Customer Relationship
- Team collaboration
- Conflict resolution
- Communication
- Retail operations
- Technology proficiency
- Detail orientation
- Team collaboration
- Communication
Timeline
COMMISSION ANALYST
WHOLESALE PAYMENTS
11.2023 - 07.2026
LEAD CUSTOMER SERVICE REP
LUBBOCK ANIMAL SERVICES
08.2022 - 11.2023
ANIMAL CONTROL OFFICER
LUBBOCK ANIMAL SERVICES
01.2022 - 08.2022
CUSTOMER SERVICE REP
LUBBOCK ANIMAL SERVICES
11.2021 - 01.2022
TRAINING/TEMPORARY - TRAVELING OFFICE MANAGER
CONLINS FURNITURE
03.2021 - 09.2021
FRONT DESK CLERK
STAYBRIDGE SUITES
01.2020 - 06.2021
FRONT DESK SUPERVISOR
COMFORT INN & SUITES
08.2019 - 12.2019
ASSISTANT MANAGER
TORRID
10.2017 - 08.2019
FRONT DESK CLERK
COUNTRY INN & SUITES BY RADISSON
05.2016 - 12.2019
PERSUED CRIMINAL JUSTICE / ACCOUNTING DEGREES -
MINOT STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
BOZEMAN HIGH