Abigail Frattaroli
Marblehead
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and strong organizational skills, valued for reliability and flexibility.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2022 - Current
- Supervised daily store operations to ensure compliance with safety, quality, and sanitation standards
- Coordinated shift staffing, organized opening and closing duties, and ensured completion of required operational tasks
- Trained and coached employees on procedures, accuracy, and performance expectations
- Maintained a calm and professional work environment during high-volume or unusual situations
- Provided consistent customer service and supported team members to ensure smooth daily operations
Barista Trainer
Biggby Coffee
03.2020 - 01.2022
- Prepared a high volume of hot and iced beverages accurately and consistently while following established procedures
- Operated cash register, processed cash and credit card transactions, issued receipts, and balanced daily cash drawer
- Addressed customer questions and concerns professionally in a fast-paced environment
- Assisted with training new employees on procedures, sanitation standards, customer service, and cash handling
- Maintained clean, organized work areas and restocked supplies to support daily operations
Food Service
Andy’s Party Mart
05.2016 - 09.2019
- Served ice cream and prepared menu items according to established portion and preparation standards
- Operated POS register and processed customer transactions accurately
- Greeted customers, answered menu and allergen-related questions, and provided courteous service
- Maintained clean and sanitary food preparation, service, and customer areas
- Restocked supplies and informed supervisors of operational issues as needed
Education
Graduate -
Danbury High School
Danbury, OH05-2020
Skills
- Team building
- Customer Service
- Organization
- Multitasking
- Communication
- Reliable
- Trustworthy
- Problem-Resolution
Timeline
Shift Supervisor
Starbucks
02.2022 - Current
Barista Trainer
Biggby Coffee
03.2020 - 01.2022
Food Service
Andy’s Party Mart
05.2016 - 09.2019
Graduate -
Danbury High School