Open To Work
Minahil Zia
Kew Gardens,NY
Summary
Accomplished Shift Supervisor skilled in team leadership and operational efficiency. Excels in conflict resolution, team performance enhancement, and service quality improvement. Recognized for creating positive work environments and boosting customer satisfaction through effective communication, staff training, and problem-solving.
Overview
2025
2025
years of professional experience
Work History
Shift Supervisor
Second Cup Coffee
Lahore, Pak
2023.01 - 2024.08
- Supervised daily operations to ensure efficient service and product quality.
- Led team meetings to align on goals, share updates, and identify performance improvements.
- Resolved customer complaints promptly to enhance overall satisfaction experience.
- Fostered a positive work environment through effective communication and support.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance to uphold quality standards and address any issues proactively.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted customers in selecting suitable products based on their needs and preferences.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies to enhance operational efficiency and elevate customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Tutored students in various subjects to enhance understanding and academic performance.
- Maintained a positive learning environment that promoted student engagement and motivation.
- Encouraged students to ask questions about topics they did not understand.
- Helped students review and understand previous lessons to make connection with new lesson.
- Worked closely with students to help develop math and essay writing skills.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Demonstrated excellent time management skills while providing quality compassionate care.
- Assisted with scheduling meetings and coordinating office events.
- Organized filing systems to ensure easy access to documents and records.
- Provided customer service support by answering inquiries and directing calls efficiently.
- Provided support to staff members by scheduling meetings, preparing agendas, taking notes during meetings, and following up on action items discussed in meetings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Teacher
Shaheen's Knowledge Academy
Multan, Pak
- Developed engaging lesson plans for diverse classroom environments.
- Implemented teaching strategies to accommodate various learning styles.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Conducted assessments to evaluate student understanding and performance.
- Monitored student progress and provided constructive feedback regularly.
- Fostered a positive learning atmosphere through effective communication.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Organized educational activities that fostered student engagement and participation.
- Implemented behavior management strategies to maintain classroom discipline.
- Encouraged critical thinking skills and problem solving strategies among students.
- Scheduled tutoring sessions that supported students in improving grades and understanding course material.
- Collaborated with colleagues to enhance curriculum, resulting in more comprehensive learning resources.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Assessed student performance through tests, quizzes and other assessments.
Education
Bachelor of Science - Public Administration
Bahauddin Zakriya University
Multan, PakShort Diplomas - Applied Psychology
Kinnaird College For Women University
Lahore, PakShort Course Diploma - Food Sciences and Nutrition
Kinnaird College For Women University
Lahore, PakShort Course Diploma - Psychotherapy
Kinnaird College For Women University
Lahore, PakSkills
- Shift leadership
- Team leadership
- Staff management
- Operational efficiency
- Staff training
- Time management
- Customer service
- Customer-oriented
- Cash handling
- Inventory control and record keeping
- Project management
- Problem solving
- Conflict resolution
- Negotiation
- Workplace safety
- Organizational skills
- Attention to detail
- Multitasking Abilities
- Effective communication
- Verbal and written communication
- Interpersonal and communication skills
- Clear spoken communication skills
- Polite communication skills
- Fluent in English, Urdu, Hindi and Punjabi
- Communication strategies
- Behavior management
- Adaptable instruction
- Classroom management
- Curriculum development
- Student assessment
- Lesson planning
- Team building
- Motivational leadership
- Staff motivation
- Flexible and adaptable
- Calm under pressure
- Critical thinking
- Analytical and critical thinking
- Team-building activities
- Positive attitude
- Interpersonal and communication skills
- Flexible and adaptable
- Analytical and critical thinking
- Calm under pressure
- Multitasking Abilities
- Attention to detail
Languages
English
Professional
Urdu
Professional
Punjabi
Professional
Hindi
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
HybridSalary Range
$45000/yr - $75000/yrTimeline
Shift Supervisor
Second Cup Coffee
2023.01 - 2024.08
Teacher
Shaheen's Knowledge Academy
Bachelor of Science - Public Administration
Bahauddin Zakriya University
Short Diplomas - Applied Psychology
Kinnaird College For Women University
Short Course Diploma - Food Sciences and Nutrition
Kinnaird College For Women University
Short Course Diploma - Psychotherapy
Kinnaird College For Women University