Norman Deloge
Moosup,CT
Summary
Dynamic Shift Supervisor at Automatic Rolls of New England, skilled in employee training and conflict resolution. Enhanced team productivity through effective scheduling and streamlined inventory management, achieving improved customer satisfaction. Committed to workplace safety and continuous improvement, fostering a positive environment that reduced turnover and elevated operational efficiency.
Overview
21
21
years of professional experience
1
1
AIB certified
1
1
Forklift trainer certified
1
1
CPR certified
Work History
Shift Supervisor
Automatic Rolls of New England
09.2004 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw loading and unloading of packages in warehouse.
Education
General Studies
Killingly High School
Danielson, CT06.2001
Skills
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Staff motivation
- Staff development
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Inventory control
- Policy enforcement
- Scheduling coordination
- Staff scheduling
- Continuous improvement
- Production management
- Schedule oversight
- Safety
- Shift reporting
- Attendance oversight
- Team leadership
- Problem-solving
- Team supervision
- Staff supervision
- Positive attitude
- Creative problem solving
- Team collaboration and leadership
- Goal setting and tracking
- Conflict resolution
- Staff training and development
- Inventory counts
- Daily workflows
- Assigning work
- Policy and procedure enforcement
- Issue resolution
- Flexible schedule
- Shift paperwork completion
- Professional appearance
- Employee attendance monitoring
- Motivational leadership
- Safety processes and procedures
- Quality inspections
- Employee scheduling
- Production reporting
- Shift scheduling
- Rules enforcement
- Equipment troubleshooting
- Security procedures adherence
- Verbal and written communication
- Action planning
- Shift checklists
- Shift leadership
- OSHA regulations compliance
Certification
AIB
Timeline
Shift Supervisor
Automatic Rolls of New England
09.2004 - Current
General Studies
Killingly High School