Abigail Frazier
Lancaster,OH
Summary
Dynamic professional with a proven track record at Texas Roadhouse, excelling in customer service and conflict resolution. Skilled in menu management and food safety, I consistently delivered exceptional dining experiences while effectively addressing customer needs. Committed to enhancing team collaboration and achieving high satisfaction rates through proactive engagement and support.
Overview
4
4
years of professional experience
Work History
Dining Room Attendant
Texas Roadhouse
Athens, OH
03.2023 - 04.2025
- Delivered food orders accurately according to specifications provided by customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Effectively multi-tasked within fast-paced environment.
- Responded promptly to customer inquiries or requests for assistance.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
Customer Service Representative
Palm Beach Tan
Pickerington, Ohio
06.2021 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
- Answered customer inquiries via phone, email, and chat.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Bachelor of Arts - Restaurant, Hotel, And Tourism
Ohio University
Athens, Ohio 12-2025
Skills
- Menu management
- Food safety
- Customer service
- Event planning
- Conflict resolution
- Team collaboration
- Effective communication
- Highly organized
- Self-motivated
Accomplishments
- Collaborated with my fellow students to plan and carry out all aspects of the Deans Emeriti Event and an event for the Dean and other faculty at Ohio University. This included food preparation and staging of the event.
- Currently in the process of preparing for an event for OU alumni that highlights local breweries with authentic food pairing.
Timeline
Dining Room Attendant
Texas Roadhouse
03.2023 - 04.2025
Customer Service Representative
Palm Beach Tan
06.2021 - 08.2021
Bachelor of Arts - Restaurant, Hotel, And Tourism
Ohio University
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