Abigail Fuentes
Houston,Tx
Summary
Seeking to learn and fully grasp thoroughly new subjects and opportunities. Moreover I can utilize my skills and make something productive and exciting.
Overview
6
6
years of professional experience
Work History
Recreational YCW
Southwest Key Program
04.2021 - Current
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Increased youth participation in everyday activities we had planned for the month.
- Assisted in many different job areas inventory, recreation, cafeteria, Shift leader, Headcount,and intakes.
Teacher/ daycare
Aim High Preparatory
12.2020 - 04.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Representative
AJ Morales Insurance
09.2020 - 12.2020
- Maintain the front area and desk clean
- Open the establishment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cross-trained and provided back up for customer service insurance agents.
Kids Club Supervisor
Fitness Connection
01.2018 - 03.2020
- Crossed trained in front desk duties.
- Registered and coordinated check-in and check-out of children and parents and watched and cared for children to promote safety.
- Completed schedule for Kid's Club staff and budget.
- Organized and participated in recreational and educational activities such as games, drawing, crafts and reading to interact with children positively and age appropriately.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Attended professional meetings and conferences to maintain and improve professional competence.
Cashier
Pizza Patron
05.2017 - 10.2018
- Greet persons entering the place/ positive attitude
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Operated dishwashing equipment and distributed and stored clean pots, dishes and utensils.
- Made food according to standard recipes with requested changes for customer satisfaction.
Receptionist
Fitness Rush
11.2015 - 04.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained transaction security by verifying payment cards against identification.
- Sold memberships and personal training sessions to new customers.
Education
High School Diploma -
George Washington Carver Magnet High School
Houston, TX06.2018
Skills
- Customer Service
- Computer Proficiency
- Bilingual
- I'm happy to collaborate with other people
- Interpersonal communication skills
- Hardworking
- Ambitious
- Responsible
- Time management
- Arts and Crafts
- CPR Certified
Additional Information
- ACTIVITIES Skills USA AWARDS , National Junior Honor Society (NJHS) A’s and B’s honor roll
Languages
Spanish
Native or Bilingual
Timeline
Recreational YCW
Southwest Key Program
04.2021 - Current
Teacher/ daycare
Aim High Preparatory
12.2020 - 04.2021
Customer Service Representative
AJ Morales Insurance
09.2020 - 12.2020
Kids Club Supervisor
Fitness Connection
01.2018 - 03.2020
Cashier
Pizza Patron
05.2017 - 10.2018
Receptionist
Fitness Rush
11.2015 - 04.2016
High School Diploma -
George Washington Carver Magnet High School
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