Destiny Felton
Miami,FL
Summary
People I know have always described me to be well driven, I’m known for working hard and taking pride in my work ethic due to the fact that I strive for success. In my experiences I’ve had the roles of being an Assistant Manager, Recreational Attendant, and Security. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Recreational Attendant
Oleta River Outdoor Center
01.2022 - 09.2022
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Resolved conflicts among guests in a professional manner, promoting a positive atmosphere within the establishment.
- Rented out, sold and issued water-sporting equipment and supplies such as kayaks, canoes, paddle boards, paddles, and life jackets.
- Enforced facility rules consistently while maintaining friendly interactions with all patrons during their visit.
- Trained new staff members on company policies, procedures, and expectations, ensuring consistency in service delivery across the team.
Assistant Manager
Checkers Rally's
02.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Loss Prevention Specialist
Ross Dress For Less
08.2023 - 02.2024
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Enhanced store security through regular surveillance and monitoring activities.
Server
Chico Malo
04.2021 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Diploma - Basic Studies
North Miami Senior High School
North Miami, FL06.2021
Skills
- Internal Theft Prevention
- External Theft Prevention
- Policy Enforcement
- Risk Management
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Patience and Empathy
- Leadership Qualities
- Safety awareness
- Physical Fitness
- Customer Service
- Activity Coordination
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
Timeline
Loss Prevention Specialist
Ross Dress For Less
08.2023 - 02.2024
Recreational Attendant
Oleta River Outdoor Center
01.2022 - 09.2022
Server
Chico Malo
04.2021 - 11.2021
Assistant Manager
Checkers Rally's
02.2020 - 03.2021
Diploma - Basic Studies
North Miami Senior High School
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