Abigail Gabriel Chapman
Blue Springs,MO
Summary
Dynamic RN Case Manager with over a decade at United BioSource Corporation, excelling in telehealth education and patient advocacy. Proven track record of achieving 100% program KPIs while fostering strong patient relationships. Skilled in interdisciplinary collaboration and data reporting, enhancing patient outcomes through effective communication and quality improvement initiatives.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
RN Case Manager- AbbVie Immunology Program
United BioSource Corporation
Overland Park, USA
07.2015 - 11.2025
- Developed and maintained strong relationships with assigned patients throughout the program duration.
- Delivered telehealth education on medication administration via platforms including FaceTime, Zoom, and WebEx.
- Maintained knowledge of safety reporting regulations, including adverse events, and product quality complaints.
- Consistently achieved 100% program Key Performance Indicators over 10 years of service.
- Provided patient-centric education on treatment protocols and disease states, with timely updates to the program database per company guidelines.
- Collaborated with specialized program teams to support prescription fulfillment and patient needs.
- Received extensive training in motivational interviewing techniques.
- Managed patient caseloads exceeding 160 individuals, ensuring an exceptional patient experience.
- Utilized Tableau, Salesforce, and ADP systems for reporting and data management.
- Possessed in-depth knowledge of insurance plans and copay card utilization.
- Assisted in training new nursing staff on procedures and policies.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Participated in quality improvement initiatives in order to improve patient outcomes.
Team Leader/RN Case Manager
Crossroads Hospice of Kansas City
Independence, MO
05.2013 - 07.2015
- Conducted daily, emergent, and 12 hour watch visits based on patient needs.
- Collaborated with medical directors and interdisciplinary care teams to develop individualized care plans.
- Made clinical decisions based on nursing assessments, patient data, and quality assurance measures.
- Managed a caseload of 15-20 patients, providing resources, emotional support, and hospice services.
- Educated and demonstrated patient care techniques to family members using established educational guidelines.
- Led biweekly interdisciplinary team meetings.
- Monitored patient feedback to improve service delivery and care practices.
- Managed scheduling and staffing needs to optimize team performance and coverage.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
- Educated families on end-of-life options and hospice services available.
LPN/Charge Nurse
John Knox Village LTC/Hospice
Lee's Summit, USA
11.2009 - 05.2012
Education
Bachelor of Science - Nursing Program
Graceland University
Independence, MO05.2013
Licensed Practical Nurse - Nurse Program
Penn Valley Community College
Kansas City, MO12.2000
Skills
- Telehealth education
- Patient education
- Case management
- Motivational interviewing
- Data reporting
- Interdisciplinary collaboration
- Patient relationship building
- Quality improvement
- Safety regulations adherence
- Complex problem solving
- Patient safety monitoring
- Patient advocacy
- Geriatric care
- RN case management
- Nursing assessments
- Workflow and patient management
- End-of-life care
- Family education
- Nursing plan development
- Pharmaceutical case management
- Funding application support
- Pharmacovigilance
- Adverse event reporting
- Market access strategies
- Medicare guidance
- Goal setting and planning
- Team collaboration
- Regulatory compliance
- Healthcare regulations
- Quality improvement strategies
- Utilization review strategies
- Time management skills
- Community resource navigation
- Triage and assessment skills
- Healthcare compliance and HIPAA knowledge
- Medical records management expertise
- Immunology knowledge base
- Motivational interviewing techniques
- Goal setting
- Critical thinking
- Team leadership
- Palliative care
- Care plan implementation
- Clinical judgment
Certification
Registered Nurse, Missouri 2013028658
Accomplishments
President's List, Graceland University, Spring 2013
Timeline
RN Case Manager- AbbVie Immunology Program
United BioSource Corporation
07.2015 - 11.2025
Team Leader/RN Case Manager
Crossroads Hospice of Kansas City
05.2013 - 07.2015
LPN/Charge Nurse
John Knox Village LTC/Hospice
11.2009 - 05.2012
Bachelor of Science - Nursing Program
Graceland University
Licensed Practical Nurse - Nurse Program
Penn Valley Community College