Abigail Gage
Catonsville,MD
Summary
Driven hospitality employee with 5+ years in food service roles, including Server and Front-of-House Café Manager. Expertise in customer service, team leadership, and operational efficiency. Skilled in staff training, shift scheduling, cash handling, and inventory management. Committed to fostering a welcoming environment and achieving operational and guest satisfaction goals.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Team Leader
Tous Les Jours
Catonsville, MD
04.2025 - Current
- Enforced sanitation standards and cleanliness across dining and prep areas
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Trained new associates on POS, service, and food prep routines
Server/Barback
Busboys and Poets
Columbia, MD
05.2022 - 06.2025
- Processed payments and handled cash and card transactions.
- Supported teammates during peak service and maintained clean guest areas.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Shift Leader/Assistant Manager
Tropical Smoothie
Ellicott City, MD
02.2019 - 07.2022
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Trained new baristas on drink assembly, speed, and customer service basics.
Education
Associate of Arts - General Studies
Penn Foster Career School
Scranton, PA 08.2022 - 06.2024
Penn Foster Career School
Scranton, PABachelor of Science - Medical Technology
University of Maryland, Baltimore
Baltimore, MD 08.2026 -
Skills
- POS systems
- Shift scheduling
- Customer service
- Staff training
- Teamwork and collaboration
- Leadership
Timeline
Bachelor of Science - Medical Technology
University of Maryland, Baltimore
08.2026 -
Team Leader
Tous Les Jours
04.2025 - Current
Associate of Arts - General Studies
Penn Foster Career School
08.2022 - 06.2024
Server/Barback
Busboys and Poets
05.2022 - 06.2025
Shift Leader/Assistant Manager
Tropical Smoothie
02.2019 - 07.2022
Penn Foster Career School