Abigail Galyean
Stillwater,OK
Summary
I am a dedicated, competent, and detailed-orientated individual. I pride myself in my current achievements. I graduated college a year early, all the while working a full and part time job to pay for my college all on my own. I am Proficient at delivering exceptional customer service in high-stress, fast-paced environments. Dependable team player and leader with strong critical and analytical thinking skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Stillwater Medical Center
Stillwater, Oklahoma
07.2024 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained proper authorization and identification to release confidential medical records.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collaborated with clinical and administrative staff to meet patient needs.
Admissions Scheduling Representative
Hendricks Medical Center
Abilene, TX, TX
08.2023 - 07.2024
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Processed patient referrals and insurance verifications.
- Assisted organizational efforts by filing, entering data and answering phones.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Developed effective scheduling processes to achieve production objectives.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided information regarding medical services, fees, and payment options.
- Adjusted schedules as needed due to cancellations or delays.
- Set and confirmed recurring customer appointments.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Assistant Manager
Cavender's Boot City
Abilene, TX
08.2021 - 07.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to store manager on hiring decisions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Filled in at other stores when they were short staffed
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
Nutrition Coach
Bobcat Nutrition
Childress, TX
12.2020 - 12.2022
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
- Served customers meal replacement shakes and energy teas.
- Had 1 on 1 interactions with customers and developed relationships with them.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Updated computer systems with new pricing and daily food specials.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Collaborated with marketing professionals to coordinate brand awareness and marketing efforts.
- Managed social media advertising to attract potential customers and build solid networking and community around company's brand.
Cashier
Pak-A-Sak
Childress, TX
08.2019 - 05.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
BBA - Business Administration
Hardin Simmons University
Abilene, TX05-2024
Skills
- Sales Monitoring
- Product and Service Knowledge
- Problem Resolution
- Performance Evaluations
- Teamwork and Collaboration
- Project Planning
- Scheduling and Coordinating
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Staff Training
- Employee Coaching and Motivation
- Employee Development
- Verbal and Written Communication
- Complex Problem Solving
- Onboarding and Orientation
- Goal Setting
- Administration and Reporting
- Team Building
- Business Development Understanding
- Microsoft Office Expertise
- Time Management
- Retail Space Planning
- Schedule Management
- Data Entry
- Strong Work Ethic
- Calendar Coordination
- Referral Coordination
- Office Administration
- Time Management Skills
- Patient Registration
Timeline
Patient Service Representative
Stillwater Medical Center
07.2024 - Current
Admissions Scheduling Representative
Hendricks Medical Center
08.2023 - 07.2024
Assistant Manager
Cavender's Boot City
08.2021 - 07.2023
Nutrition Coach
Bobcat Nutrition
12.2020 - 12.2022
Cashier
Pak-A-Sak
08.2019 - 05.2021
BBA - Business Administration
Hardin Simmons University