JESSICA SNYDER
Indianapolis,IN
Summary
Decisive Store Supervisor brings many years of retail leadership success combined with strong skills in training and development. Monitors store operations and resolves escalated conflicts in collaboration with sales floor staff. Excellent command of budget development, forecasting and loss prevention. Dependable industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Hardworking and reliable. Focused on going above and beyond to support team and serve customers. Trained in Leadership and offering top-notch Management abilities. Motivated to continue to learn and grow as a business professional.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Axia Women's Health
2023.07 - Current
Store Supervisor
Starbucks
2022.03 - Current
- Directed team members to keep cases and shelves clean, well-stocked and properly rotated.
- Trained, developed and mentored employees to improve individual and team performance.
- Set and achieved highest standards of retail execution to help store consistently meet forecasted numbers and exceed customer expectations.
- Maintained awareness of customer flows and needs to coordinate team tasks.
- Coordinated mandated breaks for store personnel and maintained coverage to areas through well-organized schedules.
- Performed, maintained and completed information related to audits, donations, transfers, mismates and damages.
- Leveraged inventory reports to maximize productivity and merchandise presentation on sales floor.
- Fostered and encouraged positive environment of outstanding teamwork, mutual respect and exceptional morale to build productive teams and retain talented employees.
- Assessed performance regularly and offered constructive feedback to help employees self-correct problem areas.
- Handled difficult customer situations to take burden off team members and maintain customer loyalty.
- Delegated assignments based on employees' knowledge and skillset.
- Modeled superior customer service by facilitating memorable customer experiences.
- Prepared financial and productivity reports for managerial use.
- Assigned tasks to department members and helped associates to meet customer needs.
- Directed and supervised employees engaged in customer-facing activities.
- Coached retail staff to handle difficult and complicated sales.
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
- Controlled costs by authorizing payments and returns.
- Examined merchandise to ensure correct price, display and function.
- Stayed closely connected with floor operations by conducting regular store walk throughs.
Private Nanny
Nanny
2019.04 - 2022.03
- Monitored child safety and wellness and coordinated activities to engage children and promote development.
- Oversaw household needs regarding children's meals, laundry and transportation.
- Communicated openly with household members for transparency.
- Learned household traditions, routines and dietary practices quickly.
- Prepared food and fed children nutritious snacks and meals.
- Accommodated last-minute schedule changes and followed parental guidelines and cultural norms.
- Fed babies, prepared children's food and accompanied families to doctor's appointments.
- Managed feeding and sleeping schedules for babies and infants.
- Kept up with child-related housekeeping duties to maintain clean and organized home.
- Maximized outdoor time, taking children on walks to explore and learn about nature.
- Established safe environments for play and developed activities to supplement learning.
- Maintained constant presence during playful activities to keep children safe.
- Communicated with parents to reflect on and plan for activities and development.
- Changed infant and toddler diapers before putting children to sleep.
- Handled confidential family matters with discretion to maintain client privacy.
Store Assistant
Greeks pizzeria
2015.01 - 2019.04
- Helped customers find items and products throughout store and answered questions regarding items and services.
- Maintained proper inventory levels, identifying and resolving deficiencies.
- Cleaned high-touch surfaces and performed other light janitorial duties.
- Trained customer service representatives in maintaining store operations and internal processes.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Managed cash and credit card transactions.
- Trained new employees on sales techniques and company policies.
- Maintained knowledge of current sales and promotions.
- Notified customers of new products, prices and special offers.
- Counted tips and balanced cash drawers after shifts.
- Answered customer phone calls to address concerns and questions.
- Connected with customers to offer assistance and promote products.
- Helped customers with refunds and product returns.
- Calculated sales prices and total purchases, and processed cash or credit transactions.
- Alerted supervisors regarding safety and security issues.
Education
High School Diploma -
Center Grove High School
Greenwood, In05.2007
Skills
- Employee development
- Customer flow monitoring
- Restocking oversight
- Conflict resolution
- Organize inventory
- Orientation and training
- Networking
- Planning
- Customer experience management
- Schedule coordination
- Product rotation
- Performance assessment
- Retail operations
- Sales monitoring
- Task prioritization
- Insurance verification
- Insurance verifying
- HIPAA compliance
- Customer service
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Interpreting physician orders
- Medicaid
LANGUAGES
English, Native
Timeline
Patient Service Representative
Axia Women's Health
2023.07 - Current
Store Supervisor
Starbucks
2022.03 - Current
Private Nanny
Nanny
2019.04 - 2022.03
Store Assistant
Greeks pizzeria
2015.01 - 2019.04
High School Diploma -
Center Grove High School