Mary Holt
Gloucester City,NJ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Premier Eyecare Associates
Collingswood, NJ
08.2023 - 03.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Maintained a clean and organized reception area.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Maintained accurate records of services provided during each visit or procedure.
- Answered patient questions and fielded complaints to resolve issues.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
Shift Manager RX
CVS Pharmacy
Mount Ephraim, NJ
08.2010 - 03.2024
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored security and enforced loss prevention strategies during shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Checked prescriptions for proper contents and labeling.
- Filled as many as 30 prescriptions every week.
Cast Member
Disney Store
Deptford, NJ
10.2010 - 10.2018
- Interacted with guests to entertain and create fun atmosphere.
- Organized, stocked and replenished merchandise following set standards.
- Collected payment to process ticket sales using cash register.
- Maintained costume by laundering regularly and followed set appearance requirements.
- Recited lines from memorized scripts to deliver lively performances.
- Maintained personal appearance by meeting costume requirements.
Recreation Assistant
Voorhees Pediatric Facility
Voorhees, NJ
03.2006 - 07.2008
- Set up facility areas with supplies, tables and chairs for planned activities.
- Connected personally with residents to improve participation and enjoyment.
- Adapted various treatment activities to meet specific needs of individual patients.
- Integrated social aspects into activities by encouraging partnerships and team-based participation.
- Supported long-term and short-term residents by engaging each in fun, beneficial activities.
- Planned, organized, facilitated and promoted diverse recreational activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assisted with transporting and escorting patients to, from and within program activity locations and on external trips.
- Organized and lead variety of small and large group activities, including age appropriate and diverse social activities.
- Established, identified and assessed individual goals and monthly outcomes.
- Typed Progress Notes for individual case loads using Microsoft Word.
Education
High School Diploma -
Audubon High School
Audubon, NJ06.1998
Some College (No Degree) - Education
Camden County College
Blackwood, NJSkills
- Delegating Work
- Decision Making
- Interpersonal Skills
- Maintaining Required Compliance
- Opening Procedures
- Flexible Schedule
- Verbal and Written Communication
- Documentation and Reporting
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Staff Training
- Team Leadership
- Complex Problem Solving
- Problem Resolution
- Goal Setting
- Employee Development
- Handling Customer Complaints
- Microsoft Office
- Cash Handling
- Supply Ordering
- Punctual and Reliable
- Energetic and Enthusiastic
- Appointment Scheduling
- Appointment confirmation
- Insurance Verification
- HIPAA Compliance
- Patient Intake
- Medical insurance
- Customer Service
- Scheduling appointments
- Payment Collection
Additional Information
- Answers the phone in a timely and professional manner.
- Works with vendors to scan in product and make sure they are accurate.
- Fine organizational skills.
- File paperwork in preparation for monthly audits.
- Skills in Microsoft, typing and answering customer emails.
Timeline
Patient Service Representative
Premier Eyecare Associates
08.2023 - 03.2024
Cast Member
Disney Store
10.2010 - 10.2018
Shift Manager RX
CVS Pharmacy
08.2010 - 03.2024
Recreation Assistant
Voorhees Pediatric Facility
03.2006 - 07.2008
High School Diploma -
Audubon High School
Some College (No Degree) - Education
Camden County College
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