Summary
Overview
Work History
Education
Skills
Certification
Timeline
Externship
Generic

Abygail Collins

Jefferson,OH

Summary

Dynamic Patient Care Representative with a proven track record at Ashtabula Regional Medical Center, excelling in customer service and complaint resolution. Skilled in employee training and critical thinking, I effectively managed high call volumes while maintaining patient confidentiality, ensuring a seamless experience for both patients and staff.

Experienced healthcare professional prepared to excel in patient care coordination. Skilled in managing patient interactions, addressing concerns, and facilitating seamless communication between healthcare teams. Strong focus on collaboration and adaptability, ensuring reliability and responsiveness to changing needs. Proficient in medical software, and empathetic support. Demonstrated excellent communication and problem-solving skills in fast-paced environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Care Representative

Ashtabula Regional Medical Center
07.2024 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses
  • Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Verified patient insurance eligibility and entered patient information into system.

Shift Lead Manager

A&W® Restaurants
04.2022 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Balance cash drawers

Education

LPN Certification - Licensed Practical Nursing

Auburn Career Center
Concord, OH
12-2026

Certificate - Medical Assisting

Kent State University
Ashtabula, OH

High School Diploma -

Grand Valley High School
Orwell, OH
06.2023

Skills

  • Employee Training
  • Delegating Work
  • Handling Customer Complaints
  • Customer Service
  • Critical Thinking
  • Staff Supervision
  • Patient education
  • Patient confidentiality
  • Relationship building
  • Patient chart maintenance
  • Patient registration
  • Patient scheduling
  • Insurance verification
  • Medical terminology
  • Documentation
  • Insurance coverage verification
  • Patient relations
  • EMR / EHR
  • Medical office administration
  • HIPAA compliance
  • Patient safety
  • Organizational skills

Certification

BLS CPR Certified

EPIC Health Certifications

Medical Assistant Certification

Timeline

Patient Care Representative

Ashtabula Regional Medical Center
07.2024 - Current

Shift Lead Manager

A&W® Restaurants
04.2022 - Current

LPN Certification - Licensed Practical Nursing

Auburn Career Center

Certificate - Medical Assisting

Kent State University

High School Diploma -

Grand Valley High School

Externship

I completed a 160 hour Medical Assisting externship at the Eastside ENT at the UH Tripoint Medical Center. 

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