Desiree Oberdoester
Cleveland,Ok
Summary
Loyal and dedicated individual. Love being where i can be part of a team and make anyone smile. I am knowledgeable and always willing to learn more material. Great Customer service Verbally, on the phone, and written. I am Seeking a position who is looking for commitment and punctual.
Overview
9
9
years of professional experience
Work History
Patient Care Representative
Lake Area Medical Associate
05.2023 - Current
- Greet and assist patients, ensuring a welcoming and supportive environment.
- Coordinate appointments, update patient records, and manage check-in/check-out processes.
- Verify insurance, collect copays, and maintain accuracy in electronic health records (EHR).
- Handle multi-line phone systems, respond to patient inquiries, and relay messages to clinical staff.
- Maintain confidentiality while supporting HIPAA compliance and daily front-office operations.
Attendance Secretary
Angus Valley Elementary
01.2022 - 05.2023
- Responsible for taking attendance daily, appropriately recording on students' files.
- Sending files when warranted concerning excess absences.
- Answering all incoming calls and directing appropriately or taking concise messages.
- Greeting all visitors with a warm and friendly attitude.
- Interacting with students, staff, and parents effectively and efficiently.
- Requesting and Receiving student records to be filed appropriately.
- Running various reports keeping track of student activity, attending training and meetings to help myself, team and student body grow.
Product Specialist/ Sales
Bob Howard Auto Group
01.2019 - 01.2022
- Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers' automotive requirements.
- Researching new car products and trends through automotive releases to stay up to date and make best recommendations to potential customers.
- Closes more sales, by overcoming all objections.
- Observing each trade appraisal by looking very closely around the exterior and interior. Then putting an amount that's within where the market stands.
- Demonstrating car functions to customers, describing options, explaining related purchasing costs and accompanying customers on test drives.
- Qualifying warm internet leads and follow up with information regarding new and pre-owned vehicle availability, options and price.
- CRM/ ELeads/ Roadster knowledge.
Teacher Assistant
Kaiser Elementary
01.2017 - 01.2019
- Assisted with design of lesson plans focused on age and level-appropriate material.
- Modeled appropriate social behaviors and encouraged concern for others.
- Sparked creativity and imagination by helping children discover new things every day.
- Maintained safe, positive learning environment.
- CPR certified.
Education
General Studies - undefined
University Central of Oklahoma
01.2016
General Studies - undefined
Piedmont High School
05.2014
Skills
- Record Keeping
- Customer Service
- Office Administration
- Communication
- Excellent Communication, both written and verbally
- Ability to work under pressure
- Reliable employee who always meets their goals and tasks
- Very Strong Computer Skills
- Great Attitude
- Very well organized
- CRM Software Trained
- FQSR Reports
- The WAVE Trained
- Consolidation Reporting
- Infinite Campus Trained
- Microsoft
- Up to date on my GCN (Global Compliance Network) Training
- My schedule is flexible
- I believe in a Team and Team work makes the Dream work
- Independent
- Reliable
- Trainable
- Open-minded
- Time Management & Multitasking
- Front Desk & Administrative Support
- Appointment Scheduling
- Electronic Health Records (EHR)
- Insurance Verification & Copay Collection
- Data Entry & Record Management
- Attendance Tracking (SIS Systems)
- Confidential Information Handling (HIPAA/FERPA)
- Sales & Negotiation
- Problem-Solving
- Office Organization
- Multi-line Phone System Operation
LANGUAGES
English
Timeline
Patient Care Representative
Lake Area Medical Associate
05.2023 - Current
Attendance Secretary
Angus Valley Elementary
01.2022 - 05.2023
Product Specialist/ Sales
Bob Howard Auto Group
01.2019 - 01.2022
Teacher Assistant
Kaiser Elementary
01.2017 - 01.2019
General Studies - undefined
University Central of Oklahoma
General Studies - undefined
Piedmont High School