Andrea Lane
Centennial,CO
Summary
Results-driven individual with a passion for customer service and teamwork. Looking to leverage skills in a dynamic company recognized for its industry leadership, committed to maintaining high standards of integrity and excellence. Focused on building a rewarding career through collaborative efforts and shared success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Representative
BrightSpring
Centennial, CO
01.2025 - Current
- Protected confidentiality of patient information, ensuring compliance with health regulations.
- Participated actively in staff meetings, providing valuable insights for improving overall clinic processes.
- Efficiently managed inquiries from patients and healthcare providers, guaranteeing quick resolution times.
- Coordinated necessary referrals to specialists to facilitate further evaluations and treatments.
- Utilized exceptional organizational skills to balance multiple priorities in a fast-paced environment.
- Delivered compassionate support to patients, maintaining professionalism in sensitive situations.
- Compiled and updated patient medical records for accurate diagnosis support and treatment planning.
- Developed trusting relationships with patients and families, enhancing confidence in care services.
Bartender and Waitress
Vi Highlands Ranch
Highlands Ranch, CO
03.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Certified Pharmacy Technician/Lead Tech
King Soopers Pharmacy
Highlands Ranch, CO
06.2017 - 07.2022
- Trained new pharmacy technicians on procedures and best practices to ensure service quality.
- Answered incoming phone calls, addressing inquiries from customers and healthcare providers.
- Accurately filled and dispensed prescriptions, enhancing patient care through timely service.
- Stocked, labeled, and inventoried medication to maintain precise records.
- Consulted with insurance representatives to process claims and resolve payment issues.
- Provided personalized service during transactions, increasing customer satisfaction.
- Resolved customer issues in-person or via telephone by assisting with orders and locating items.
- Communicated directly with doctors' offices through phone, fax, and email to facilitate collaboration.
Shift Manager/Service Lead/Trainer
Alamo Drafthouse Cinema
Littleton, CO
03.2013 - 12.2013
- Effectively managed escalated customer issues, highlighting problem-solving skills aligned with company standards.
- Conducted training sessions for new employees to familiarize them with policies and procedures.
- Mentored team members to enhance overall performance through targeted guidance.
- Delegated tasks efficiently while providing clear instructions to boost team output.
- Encouraged a collaborative work environment through open dialogue and constructive criticism.
- Ensured employee focus on tasks to fulfill business and customer demands.
Bartender/Server/Lunch Lead
Mellow Mushroom
Littleton, CO
03.2012 - 03.2013
- Handled high customer volumes during special events and peak hours.
- Managed cash handling responsibilities, ensuring accuracy at shift end.
- Executed opening and closing procedures, including sales report generation and inventory checks.
- Ensured cleanliness and organization of workspace in line with health regulations.
- Cultivated loyal clientele by delivering outstanding service and fostering engagement.
- Minimized drink wait times through effective order prioritization and area management.
- Trained staff on bartending techniques and optimal customer service approaches.
- Followed alcohol awareness protocols to prevent excessive guest intoxication.
Waitress/Expo/Food runner
Ted’s Montana Bar and Grill
Littleton, CO
07.2010 - 08.2011
Bartender
Jack ‘N Grill
Littleton, CO
03.2009 - 07.2010
Education
High School Diploma - undefined
Colorado’s Finest Alternative High School
Englewood, COAssociate of Applied Science Degree - undefined
Cambridge College
Aurora, COSkills
- Leadership experience
- Client relations expertise
- Adaptability in dynamic settings
- POS system knowledge
- Stock management
- Basic computer proficiency
- Extensive training in customer service
- Creative problem-solving abilities
- Financial record-keeping
Certification
- T.I.P.S. Certified
- PTCB Certified Pharmacy Technician
- C.P.R. Certified
- Stress Management Training
- Conflict Resolution Training
Timeline
Patient Care Representative
BrightSpring
01.2025 - Current
Bartender and Waitress
Vi Highlands Ranch
03.2023 - 10.2023
Certified Pharmacy Technician/Lead Tech
King Soopers Pharmacy
06.2017 - 07.2022
Shift Manager/Service Lead/Trainer
Alamo Drafthouse Cinema
03.2013 - 12.2013
Bartender/Server/Lunch Lead
Mellow Mushroom
03.2012 - 03.2013
Waitress/Expo/Food runner
Ted’s Montana Bar and Grill
07.2010 - 08.2011
Bartender
Jack ‘N Grill
03.2009 - 07.2010
High School Diploma - undefined
Colorado’s Finest Alternative High School
Associate of Applied Science Degree - undefined
Cambridge College