Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Lane

Centennial,CO

Summary

Results-driven individual with a passion for customer service and teamwork. Looking to leverage skills in a dynamic company recognized for its industry leadership, committed to maintaining high standards of integrity and excellence. Focused on building a rewarding career through collaborative efforts and shared success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Care Representative

BrightSpring
Centennial, CO
01.2025 - Current
  • Protected confidentiality of patient information, ensuring compliance with health regulations.
  • Participated actively in staff meetings, providing valuable insights for improving overall clinic processes.
  • Efficiently managed inquiries from patients and healthcare providers, guaranteeing quick resolution times.
  • Coordinated necessary referrals to specialists to facilitate further evaluations and treatments.
  • Utilized exceptional organizational skills to balance multiple priorities in a fast-paced environment.
  • Delivered compassionate support to patients, maintaining professionalism in sensitive situations.
  • Compiled and updated patient medical records for accurate diagnosis support and treatment planning.
  • Developed trusting relationships with patients and families, enhancing confidence in care services.

Bartender and Waitress

Vi Highlands Ranch
Highlands Ranch, CO
03.2023 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Certified Pharmacy Technician/Lead Tech

King Soopers Pharmacy
Highlands Ranch, CO
06.2017 - 07.2022
  • Trained new pharmacy technicians on procedures and best practices to ensure service quality.
  • Answered incoming phone calls, addressing inquiries from customers and healthcare providers.
  • Accurately filled and dispensed prescriptions, enhancing patient care through timely service.
  • Stocked, labeled, and inventoried medication to maintain precise records.
  • Consulted with insurance representatives to process claims and resolve payment issues.
  • Provided personalized service during transactions, increasing customer satisfaction.
  • Resolved customer issues in-person or via telephone by assisting with orders and locating items.
  • Communicated directly with doctors' offices through phone, fax, and email to facilitate collaboration.

Shift Manager/Service Lead/Trainer

Alamo Drafthouse Cinema
Littleton, CO
03.2013 - 12.2013
  • Effectively managed escalated customer issues, highlighting problem-solving skills aligned with company standards.
  • Conducted training sessions for new employees to familiarize them with policies and procedures.
  • Mentored team members to enhance overall performance through targeted guidance.
  • Delegated tasks efficiently while providing clear instructions to boost team output.
  • Encouraged a collaborative work environment through open dialogue and constructive criticism.
  • Ensured employee focus on tasks to fulfill business and customer demands.

Bartender/Server/Lunch Lead

Mellow Mushroom
Littleton, CO
03.2012 - 03.2013
  • Handled high customer volumes during special events and peak hours.
  • Managed cash handling responsibilities, ensuring accuracy at shift end.
  • Executed opening and closing procedures, including sales report generation and inventory checks.
  • Ensured cleanliness and organization of workspace in line with health regulations.
  • Cultivated loyal clientele by delivering outstanding service and fostering engagement.
  • Minimized drink wait times through effective order prioritization and area management.
  • Trained staff on bartending techniques and optimal customer service approaches.
  • Followed alcohol awareness protocols to prevent excessive guest intoxication.

Waitress/Expo/Food runner

Ted’s Montana Bar and Grill
Littleton, CO
07.2010 - 08.2011

Bartender

Jack ‘N Grill
Littleton, CO
03.2009 - 07.2010

Education

High School Diploma - undefined

Colorado’s Finest Alternative High School
Englewood, CO

Associate of Applied Science Degree - undefined

Cambridge College
Aurora, CO

Skills

  • Leadership experience
  • Client relations expertise
  • Adaptability in dynamic settings
  • POS system knowledge
  • Stock management
  • Basic computer proficiency
  • Extensive training in customer service
  • Creative problem-solving abilities
  • Financial record-keeping

Certification

  • T.I.P.S. Certified
  • PTCB Certified Pharmacy Technician
  • C.P.R. Certified
  • Stress Management Training
  • Conflict Resolution Training

Timeline

Patient Care Representative

BrightSpring
01.2025 - Current

Bartender and Waitress

Vi Highlands Ranch
03.2023 - 10.2023

Certified Pharmacy Technician/Lead Tech

King Soopers Pharmacy
06.2017 - 07.2022

Shift Manager/Service Lead/Trainer

Alamo Drafthouse Cinema
03.2013 - 12.2013

Bartender/Server/Lunch Lead

Mellow Mushroom
03.2012 - 03.2013

Waitress/Expo/Food runner

Ted’s Montana Bar and Grill
07.2010 - 08.2011

Bartender

Jack ‘N Grill
03.2009 - 07.2010

High School Diploma - undefined

Colorado’s Finest Alternative High School

Associate of Applied Science Degree - undefined

Cambridge College
Andrea Lane