Maria Guillen
San Jose,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Thrive when working with little to no supervision and quickly master new skills.
Overview
13
13
years of professional experience
Work History
Patient Care Representative
El Camino Health
San Jose
10.2021 - Current
- Provide patient intake services, including collecting and entering accurate demographic data into EPIC Systems.
- Assist healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, imaging and medical records.
- Assist with scheduling of diagnostic tests such as mammograms, X-rays, CT scans or MRIs.
- Establish strong work network by building professional relationships with lab/ radiology technicians and fellow employees and referring doctors.
- Provide administrative support for patient care staff.
- Troubleshot and resolve complex patient care issues to enhance patient experience.
- Ensure compliance with HIPAA regulations regarding confidentiality of patient information is being practiced.
- Coordinate communication between referring physicians, radiologists, and patients' families as needed.
- Maintain highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging/ lab procedures.
Patient Care Coordinator
Los Gatos Oral & Facial Surgery
Los Gatos
07.2019 - 03.2020
- Developed treatment plans based on individualized assessment of each patient's needs.
- Processed patient intake information and updated medical records prior to treatment.
- Liaised effectively with patients, surgeon, vendors and staff while assessing medical charts and promoting high level of communication and interaction.
- Received patient inquiries or complaints and directed to appropriate medical staff members when needed.
- Participated in weekly conferences with surgeon, implant vendors and assistants for complex cases.
- Followed up with discharged patients to ensure they were following post-op care instructions.
- Processed insurance claims for payment from insurance companies or other third parties.
- Maintained accurate financial records including accounts receivable and payable and billing statements.
- Coordinated referrals between general dentists and specialists when necessary.
- Established solid relations with over 30 referring dentist and their staff to provide quality healthcare.
- Assisted with coordinating mini residency events.
Personal Banker
Chase Bank
San Jose
05.2011 - 08.2015
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Examined checks and document for endorsements to verify legality of documents.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Analyzed financial documents provided by customers to determine their needs.
- Processed loan applications according to established guidelines.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted the teller line when needed due to heavy traffic flow.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Education
Associate of Science -
Evergreen Valley College
San Jose, CA05-2019
High School Diploma -
Silver Creek High School
San Jose, CA06-2004
Skills
- Insurance Practices
- Patient Relations
- Healthcare knowledge
- Excel, Power Point, Microsoft Word, Outlook, Adobe
- Zoom
- OneDrive
- EPIC Systems
- Self- starter who works well without constant supervision
- Result and research driven
- Experienced in keeping clinic departments in line coordinating daily/ weekly tasks
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Currency Conversion Knowledge
- Sales and Cross-Selling
- Cash Handling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Care Representative
El Camino Health
10.2021 - Current
Patient Care Coordinator
Los Gatos Oral & Facial Surgery
07.2019 - 03.2020
Personal Banker
Chase Bank
05.2011 - 08.2015
Associate of Science -
Evergreen Valley College
High School Diploma -
Silver Creek High School