Yelianny Silverio
Bronx,NY
Summary
Accommodating Patient Care Representative proficient in working to ensure the best interests of health care provider's clients are being met. Adept at scheduling appointments, reducing financial risks, and recognizing the urgency of patients' complaints. Excellent customer service skills to remain professional and collected in tense situations. Understanding Patient Care Representative with many years of experience working in patient services. Highly skilled in conducting and coordinating patient pre-admission, registration and transfers. Sound knowledge of medical billing, payment processing, and customer service practices. Maintains privacy and confidentiality of patients while providing first-rate customer service.
Overview
3
3
years of professional experience
Work History
Patient Care Representative
Empire State Ambulatory Surgery Center
The Bronx, NY
09.2022 - Current
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Updated patient accounts after each visit according to established protocols.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Provided assistance with registration paperwork during new patient intakes.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
- Processed payments from patients using cash registers or computer software programs.
- Monitored prescription refills and requested authorization from insurance companies when necessary.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Prepared documents required for filing claims with insurance carriers in order to obtain reimbursement for services rendered.
- Developed and maintained quality care systems and standards.
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
- Obtained patient address, insurance information, contact information and medical history.
- Scheduled evaluations and procedures for patients.
- Provided administrative support for patient care staff.
- Managed patient admission and discharge processes, ensuring smooth transitions.
Teacher Assistant
New York Resource Child Center
The Bronx, NY
05.2022 - 08.2022
- Assessed student progress through observation, testing, and feedback from teachers.
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Maintained accurate records of student attendance and grades.
- Provided individualized instruction to students who needed additional assistance.
- Collaborated with other staff members to develop strategies for improving student performance.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Attended faculty meetings as requested by the lead teacher.
- Helped maintain a safe and orderly learning environment.
- Participated in professional development workshops related to teaching strategies.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Observed student performance and analyzed individual records to assess progress.
- Protected confidential information related to staff and families.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
Dispatcher
Metro Luxury Transportation
The Bronx, NY
01.2022 - 05.2022
- Developed strategies for improving efficiency within the dispatch department.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Ensured compliance with local laws, regulations and policies related to medical transportation services.
- Maintained accurate records of patient information, including name, pickup location, destination and any special needs or circumstances.
- Maintained communication with drivers throughout the course of each trip to ensure they were on schedule and that no unexpected issues arose.
- Tracked vehicle maintenance records in order to ensure vehicles are always safe and reliable.
- Answered incoming calls from patients, physicians and other medical personnel to coordinate medical transportation services.
- Coordinated between multiple hospitals and health care facilities to arrange transport of patients when necessary.
- Resolved customer complaints in an efficient and professional manner.
Education
High School Diploma -
High School of Language And Innovation
The Bronx, NY07-2021
Some College (No Degree) - Psychology
Hunter College of The City University of New York
New York, NYSkills
- Patient Relations
- Insurance Practices
- Patient Education
- Patient Management
- Appointment Scheduling
- Payment Collection
- Documentation
- Verbal and written communication
- Medical procedure terminology
- Relationship Building
- Billing Processes
- Insurance Verification
- Co-payment collection
- Scheduling
- Healthcare knowledge
- Patient chart maintenance
- Claims Processing
- Patient Registration
- Accurate Translation
- Spanish Fluency
- Patient Scheduling
- HIPAA Compliance
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Representative
Empire State Ambulatory Surgery Center
09.2022 - Current
Teacher Assistant
New York Resource Child Center
05.2022 - 08.2022
Dispatcher
Metro Luxury Transportation
01.2022 - 05.2022
High School Diploma -
High School of Language And Innovation
Some College (No Degree) - Psychology
Hunter College of The City University of New York
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