Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Bergeron

Opelousas,LA

Summary

Accommodating Patient Care Representative proficient in working to ensure the best interests of health care provider's clients are being met. Adept at scheduling appointments, reducing financial risks, and recognizing the urgency of patients' complaints. Excellent customer service skills to remain professional and collected in tense situations.

Overview

17
17
years of professional experience

Work History

Patient Care Representative

Urology America
Opelousas, LA
11.2015 - Current
  • Maintained professional communication skills when operating phone systems and patient interactions.
  • Scheduled patients' follow-up appointments, coordinated imaging exams, and managed referrals to external healthcare providers.
  • Verified patients' health insurance benefits and collected copays.
  • Maintained a daily log with collected co-pay.
  • Ensured timely and accurate completion of pre-authorization for diagnostic and radiology procedures.
  • Effectively managed the fax system, facilitating communication by sending important documents to nurses and efficiently updating patient charts.

Secretary

Wayne's Heating & Air Conditioning
Opelousas, Louisiana
08.2007 - 12.2019
  • Managed all accounts payable
  • Managed payroll processing for a team of 3-4 employees
  • Managed inventory and supplies using Quickbooks software
  • Performed weekly financial deposits
  • Sustained a welcoming atmosphere for customers through diligent upkeep of premises.

Patient Care Representative

Acadiana Medicine Clinic
Opelousas, Louisiana
10.2013 - 11.2015
  • Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
  • Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
  • Processed payments from patients using cash registers or computer software programs.
  • Entered charges accurately with corresponding diagnosis codes for billing purposes

Education

High School Diploma -

Opelousas High School
Opelousas
05-2007

Skills

  • Insurance Practices
  • Patient Relations
  • Patient Information Verification
  • Patient Management
  • Database coordination
  • Scheduling
  • Insurance Verification
  • Account Management
  • Co-payment collection
  • Verbal and written communication
  • Patient Registration
  • Medical Billing

References

References available upon request.

Timeline

Patient Care Representative

Urology America
11.2015 - Current

Patient Care Representative

Acadiana Medicine Clinic
10.2013 - 11.2015

Secretary

Wayne's Heating & Air Conditioning
08.2007 - 12.2019

High School Diploma -

Opelousas High School

Similar Profiles

CREATE PROFILE
Melissa Bergeron