Nyya Wiggleton
Spartanburg,SC
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Doctors Care Urgent Care
2022.06 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Medical Assistant
Oak Street Health
2023.10 - 2024.08
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
AFC Urgent Care
2023.03 - 2023.10
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Operations Supervisor
UPS
2020.05 - 2022.06
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Education
Bachelor of Science - Nursing
Arizona School of Nursing
Greenville, SC04.2027
No Degree - Medical Assisting
U.S Career Institute
Fort Collins, CO01.2023
No Degree - Phlebotomy
Phlebotomy USA
Greenville, SC12.2022
Associate of Arts - Mass Communication
Spartanburg Methodist College
Spartanburg, SC05.2018
High School Diploma -
Dorman High School
Roebuck, SC05.2016
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- EMR / EHR
- Clinical Documentation
- Phlebotomy
- CPR
- Immunization Administration
- Patient Assessments
- Operations Management
- Team Training
- Staff Supervision
- Employee Development
Certification
- Certified Phlebotomy Technician (CPT)
- Basic Life Support (BLS) - American Heart Association.
- Medical Assistant
Timeline
Medical Assistant
Oak Street Health
2023.10 - 2024.08
Medical Assistant
AFC Urgent Care
2023.03 - 2023.10
Patient Service Representative
Doctors Care Urgent Care
2022.06 - Current
Operations Supervisor
UPS
2020.05 - 2022.06
Bachelor of Science - Nursing
Arizona School of Nursing
No Degree - Medical Assisting
U.S Career Institute
No Degree - Phlebotomy
Phlebotomy USA
Associate of Arts - Mass Communication
Spartanburg Methodist College
High School Diploma -
Dorman High School
- Certified Phlebotomy Technician (CPT)
- Basic Life Support (BLS) - American Heart Association.
- Medical Assistant
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