Donna Springer
Reading,PA
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Reading Cardiology
01.2024 - Current
- The Patient Services Representative is responsible for patient registration, scheduling, customer service, and clerical support.
- My duties include accepting, recording, and verifying insurance information; processing preauthorization requests; collecting copays and account balance payments; scanning documents into EMR; and performing other administrative tasks related to the efficient operations of the department.
- Employees must ensure contact with patients, families, the community, vendors, coworkers, and physicians is done so with a courteous, friendly, helpful, and considerate manner.
Patient Access Center Scheduling Representative
Patient Access Center
02.2022 - 01.2023
- Patient Access Center Scheduling Representative is responsible for accurately coordinating and scheduling ambulatory office appointments, complex diagnostic procedures and obtaining pre-registration information, including demographics and insurance, as well as verifying and communicating with nurses and front office staff with several medical offices.
- Conducts physician office/patient interviews, collects clinical information in response to scheduling questions.
Reading Rehabilitation
10.2021 - 12.2022
- Assist patients with ADLs by keeping rooms clean and free of clutter.
- Checking vitals regularly, monitoring patients’ condition and reporting any concerns to the patient’s nurse.
- Assisting patients throughout the day with getting ready for appointments or physical therapy.
- Recording input and output of food and liquid if needed, collecting of specimens as needed for testing as part of the patients care.
- Assisting Nurses with administering basic care.
Data Entry
Randstad/Citibank
01.2019 - 06.2021
- Company Overview: Newark, Delaware
- Data Entry information for private lockbox facility in alpha and numerical information, which had been scanned into the data database, for verification or clarity.
- Maintaining 9000 KPM with a 98% accuracy rating.
- Use common sense and logical thinking to correct applications.
- Newark, Delaware
CNA
Genesis Brackenville Nursing home
06.2020 - 03.2021
- Company Overview: Hockessin, Delaware
- Assist patient with ADL, assisting patients to the bathroom and answering any questions from the patient.
- Checking vitals regularly, monitoring patients’ condition, and reporting any concerns to the nurse.
- Recording input and output.
- Collecting specimens for testing as part of the patient's care.
- Assisting Nurses with administering basic care.
- Hockessin, Delaware
Customer Service Representative
Boulden Brothers
04.2016 - 11.2017
- Company Overview: New Castle, Delaware
- Utilize phone and computer to schedule appointments in a fast-paced environment, skilled in Microsoft Office and Google applications.
- Cold calling customers from companies’ database to set up appointments for maintenance on the heating and cooling system, coordinating with the season, and made calls to sell the company's products for filters Bio smart and other consumables about the client’s household.
- Addressed solutions to complex problems for customers and found solutions.
- Review the client's account and update information as needed to keep the client’s information protected.
- New Castle, Delaware
Cage Teller
Delaware Park and Casino
08.2015 - 04.2015
- Company Overview: Wilmington, Delaware
- Working directly with the public, following all gaming regulations, converting gaming chips or tokens and vouchers into cash for gaming patrons.
- Utilizing the Park computer system to process for new patron accounts and convert checks and credit cards amounts for patrons to convert to chips to use in the casino.
- Provide customers with Casino information such as venues and restaurants throughout the casino.
- Count funds and keep track of daily intake and output with reconciling each shift.
- Wilmington, Delaware
Education
Nursing, Physiology, Sociology, Critical Reading, Thinking, Fundamentals of A & P, College Algebra, Anatomy & Physiology 1
Delaware Technical and Community College
GED -
William Groves Adult High School
Skills
- Customer Service
- Data Entry
- Insurance verification
- Scheduling
- Typing
- Co- pays
- HIPAA compliance
- Insurance verifying
- Patient confidentiality
- Medical terminology
- Patient greeting
- Data entry proficiency
- Punctual and hardworking
- Verbal and written communication
- Phone etiquette
- Patient follow-up
- Workflow optimization
- Appointment confirmation
- Phone and email etiquette
- Problem-solving
- Multitasking and organization
- Patient check-in
- Payment collection
- Friendly and outgoing
- Typing [number] wpm
- Customer service
- Customer Service
- Patient registration
- Attention to detail
- Conflict resolution
- Payment processing
- Customer Service
- Relationship building
- Registration and scheduling
References
Available upon request
Personal Information
Relocation
South Carolina, 11/01/14
Timeline
Patient Service Representative
Reading Cardiology
01.2024 - Current
Patient Access Center Scheduling Representative
Patient Access Center
02.2022 - 01.2023
Reading Rehabilitation
10.2021 - 12.2022
CNA
Genesis Brackenville Nursing home
06.2020 - 03.2021
Data Entry
Randstad/Citibank
01.2019 - 06.2021
Customer Service Representative
Boulden Brothers
04.2016 - 11.2017
Cage Teller
Delaware Park and Casino
08.2015 - 04.2015
Nursing, Physiology, Sociology, Critical Reading, Thinking, Fundamentals of A & P, College Algebra, Anatomy & Physiology 1
Delaware Technical and Community College
GED -
William Groves Adult High School
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