Abigail Garcia
Fenton,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Mercy Plus Healthcare Services
07.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Worked as part of collaborative team to address changing needs of children and families.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
Office Coordinator
SUN HOME COMMUNITIES
11.2022 - 10.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Assistant Manager
Famous Footwear
03.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Panda Expres
01.2020 - 02.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High school diploma -
Buckeye On-Line School For Success
East Liverpool, OH05.2011
Skills
- Shift Management
- Active listening
- Appointment setting
- Problem-solving
- Time management
- Multitasking and organization
- Assistant Manager Experience
- Calendar management
- Administrative experience
Certification
- First Aid, CPR, AED Certification - American Heart Association
- Recipient Rights & Due Process Certification - Genesee County, Oakland County
Timeline
Behavior Technician
Mercy Plus Healthcare Services
07.2024 - Current
Office Coordinator
SUN HOME COMMUNITIES
11.2022 - 10.2023
Assistant Manager
Famous Footwear
03.2022 - 10.2022
Assistant Manager
Panda Expres
01.2020 - 02.2022
High school diploma -
Buckeye On-Line School For Success
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