Abigail Garcia
Alton
Summary
"Professional, great attitude, and always helpful" are just a few words customers and management I've worked for have expressed about me. I strive to keep myself professional in every way to not only be of service to customers, but any company I a work with.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Workforce Management Analyst
Teleperformance USA
09.2025 - Current
- Monitored real-time metrics to ensure adherence to service level agreements.
- Trained team members on workforce management tools and best practices.
- Presented analytical findings to leadership, supporting data-driven decision-making initiatives.
- Established clear communication channels among staff members regarding scheduling updates or conflicts.
- Set and adjusted schedules in real time to achieve optimal converge and service levels.
- Created and published performance reports for client reports as needed.
- Maintained client and operations reports and needs by creating clear and accurate reports.
Billing Clerk
Sharyland Water Supply Corporation
01.2022 - Current
- Generate over 20 thousand bills for members on a monthly basis.
- Create and provide reports for cities and designated departments.
- Processes daily, weekly and monthly tasks as needed with deadlines.
- Data entry creating new accounts for members.
- Assist in all front office duties such as receptionist and teller duties.
- Order office supplies and set up necessary equipment as needed.
Customer Care Representative
Maximus
04.2023 - 09.2025
- Provided accurate information regarding services and processes to clients, ensuring clarity and understanding of their state provided benefits.
- Monitored key performance indicators, driving efforts towards achieving personal work goals and objectives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction during tough conversations.
- Managed high call volume with exceptional professionalism and efficiency in English and Spanish.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with in procedure limitations.
Customer Service Representative
Senture
12.2020 - 08.2021
- Place orders for customers needing parts for appliances or tools.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience when ordering replacement parts.
Account Expert
T-Mobile
08.2018 - 11.2020
- Managed customer accounts, resolving inquiries and ensuring satisfaction with cellular services and products.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations with new products and services.
- Excellent communication skills, both verbal and written in English and Spanish.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Roma High School
Roma, Texas06.2006
Skills
- Bilingual (English & Spanish)
- Microsoft Office Products
- Data collection & research
- Report writing
- Cross-functional coordination
- Willingness to learn
- Teamwork and collaboration
Certification
Adult First Aid / CPR / AED | February 2023
Timeline
Workforce Management Analyst
Teleperformance USA
09.2025 - Current
Customer Care Representative
Maximus
04.2023 - 09.2025
Billing Clerk
Sharyland Water Supply Corporation
01.2022 - Current
Customer Service Representative
Senture
12.2020 - 08.2021
Account Expert
T-Mobile
08.2018 - 11.2020
High School Diploma -
Roma High School