Abigail Gardner
Lewiston,MI
Summary
Dynamic and customer-focused professional with a proven track record at Legends On The Hill, Treetops Resort, excelling in high-pressure environments. Demonstrates exceptional multitasking and team collaboration skills, alongside proficiency in computer use. Known for enhancing customer satisfaction and streamlining operations, showcasing both hard and soft skills without relying on numerical quantification.
Overview
5
5
years of professional experience
Work History
Waitress
Legends On The Hill, Treetops Resort
Gaylord, MI
05.2024 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Counter Person
Jay's Sporting Goods
Gaylord, MI
10.2023 - 05.2024
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Addressed customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
Cabin Agent
G2 Security Staff at DTW Airport
Romulus, MI
01.2023 - 05.2024
- Worked in teams to disinfect, organize aircrafts.
- Conducted security inspections of aircraft for compliance with government and company requirements.
- Maintained stock of snacks and reading materials to distribute to airline passengers during flights.
Front Counter Expert
Del Taco
11.2021 - 05.2022
- Assisted customers with purchases and ensured smooth transactions at point of sale.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a fast-paced environment.
- Processed payments and provided accurate change to maintain efficient cash handling.
- Maintained cleanliness of work area to provide welcoming environment for customers.
Receptionist and Stylist Assistant
Aubrey Salon
Trenton, MI
06.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted Stylists with clients and scheduling.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI06-2021
Skills
- Excellent Customer Service
- Strong multitasking
- Greeting guests
- Team collaboration
- Loyal and dependable
- Proficient on Computer
- Friendly and easy to work with
- Can work independently or as a member of of a team
Timeline
Waitress
Legends On The Hill, Treetops Resort
05.2024 - Current
Counter Person
Jay's Sporting Goods
10.2023 - 05.2024
Cabin Agent
G2 Security Staff at DTW Airport
01.2023 - 05.2024
Front Counter Expert
Del Taco
11.2021 - 05.2022
Receptionist and Stylist Assistant
Aubrey Salon
06.2020 - 02.2021
High School Diploma -
Southgate Anderson High School
Similar Profiles
Anna FrenchAnna French
Front Desk Assistant Manager at Treetops ResortFront Desk Assistant Manager at Treetops Resort
Brian BashawBrian Bashaw
Assistant Golf Professional at Legends Golf ResortAssistant Golf Professional at Legends Golf Resort
Joseph Fiore JrJoseph Fiore Jr
Assistant General Manager of Operations at Legends Golf ResortAssistant General Manager of Operations at Legends Golf Resort