Mackenzie Kortes
Elmhurst,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Waitress
Butterfield Country Club
Oak Brook, Illinois
05.2023 - 08.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Presented food and beverages to guests at tables.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Brought food and beverages to tables in a timely manner.
Hairstylist's Assistant
Efthimia Salon
Elmhurst, Illinois
08.2022 - 05.2023
- Assisted hairstylist with washing, blow-drying and styling.
- Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
- Swept salon floors, took out trash and sterilized styling tools after use.
- Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
- Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
- Stocked inventory items and prepared inventory reports.
Summer Nanny
Leischner Family
Elmhurst, Illinois
05.2022 - 08.2022
- Provided safe transportation to and from activities and events.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Assisted children with completing homework and special assignments to improve academic performance.
- Organized activities to promote children's physical, emotional and social growth.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Sales Associate
Aerie By American Eagle
Oakbrook Terrace, Illinois
12.2021 - 08.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Table Busser
151 Kitchen and Bar
Elmhurst , Illinois
05.2021 - 12.2021
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Reset tables by wiping down surfaces, replacing condiments, and arranging silverware and other items for expected guests.
- Answered questions from guests and retrieved desired items to maximize satisfaction.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
Education
High School Diploma -
York High School
Elmhurst, IL05-2023
Some College (No Degree) - Criminal Justice
University of Kentucky
Lexington, KYSkills
- Point of Sale (POS) system operations
- Customer Service
- Payment Processing
- Social Media Management
- Marketing
- Sales
- Customer Engagement
- Activities Planning
- Special needs experience
- Social skill development
- Excellent customer service
Timeline
Waitress
Butterfield Country Club
05.2023 - 08.2024
Hairstylist's Assistant
Efthimia Salon
08.2022 - 05.2023
Summer Nanny
Leischner Family
05.2022 - 08.2022
Sales Associate
Aerie By American Eagle
12.2021 - 08.2022
Table Busser
151 Kitchen and Bar
05.2021 - 12.2021
High School Diploma -
York High School
Some College (No Degree) - Criminal Justice
University of Kentucky
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