Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Dawn Chambers

Dawn Chambers

ANKENY

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Waitress

Felix and Oscar’s
Des Moines
06.2005 - Current
  • Provided attentive service to customers, ensuring a positive dining experience.
  • Took and processed food and beverage orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely delivery of meals.
  • Maintained cleanliness and organization of tables and dining areas.
  • Managed customer inquiries and resolved issues promptly during service.
  • Recommended menu items based on customer preferences and dietary needs.
  • Processed payments using point-of-sale system accurately and securely.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Answered questions about menu items, ingredients, and pricing.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided accurate change for cash transactions using a cash register system.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Processed payments accurately using cash registers or POS systems.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Teacher

Generation Next
Johnston
08.2022 - 03.2026
  • Developed engaging lesson plans for diverse student needs and learning styles.
  • Fostered a positive classroom environment promoting collaboration and respect.
  • Implemented innovative teaching methods to enhance student participation and retention.
  • Assessed student progress through regular evaluations and constructive feedback.
  • Collaborated with parents and guardians to support student development and success.
  • Organized educational activities that aligned with curriculum standards and goals.
  • Mentored new teachers, providing guidance on classroom management techniques.
  • Participated in professional development workshops to enhance teaching skills and knowledge.
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Provided individualized instruction to meet the needs of all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Led students through safety procedures for active shooter and fire drills.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.

Teacher

Generation Next
Johnston
07.2017 - 01.2020
  • Developed engaging lesson plans to enhance student learning experiences.
  • Utilized diverse teaching methods to accommodate various learning styles.
  • Fostered a supportive classroom environment that encouraged student participation.
  • Collaborated with colleagues to design interdisciplinary projects and activities.
  • Implemented assessment strategies to monitor student progress and understanding.
  • Mentored new teachers by sharing best practices and classroom management techniques.
  • Participated in professional development workshops to stay current in educational trends.
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Provided individualized instruction to meet the needs of all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Assessed student performance through tests, quizzes and other assessments.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Led students through safety procedures for active shooter and fire drills.

Receptionist Administrator

Dewey Ford
Ankeny
08.2016 - 05.2017
  • Greeted customers and visitors warmly at the front desk.
  • Managed appointment scheduling for service and sales departments.
  • Answered phone calls and directed inquiries to appropriate staff members.
  • Maintained organized filing system for customer records and documents.
  • Supported administrative tasks, including data entry and correspondence.
  • Coordinated office supplies inventory and placed orders as needed.
  • Collaborated with team members to enhance customer service experience.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Maintained reception area cleanliness and tidiness.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Responded promptly to emails from customers and other departments within the organization.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Received parcels, routed mail and opened packages for staff.
  • Maintained office supply inventory and placed orders to meet demand.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Obtained and processed payments from clients for products and services.
  • Performed data entry and other administrative tasks to support departments.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Coordinated meetings between internal departments and external partners and clients.
  • Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
  • Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
  • Participated in regular training sessions related to customer service best practices.
  • Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
  • Facilitated smooth communication between staff and senior management through diligent message delivery.
  • Created presentations using Microsoft Office software applications.
  • Scheduled appointments and maintained calendars for staff members.
  • Resolved customer complaints or answered customers' questions.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Interpreted and explained work procedures and policies to brief staff.
  • Guided employees in handling difficult or complex problems.

Service Advisor

Dewey Dodge
Ankeny
09.2015 - 08.2016
  • Assisted customers with service inquiries and vehicle maintenance needs.
  • Scheduled appointments and coordinated service timelines for efficiency.
  • Communicated effectively with technicians to relay customer concerns.
  • Managed service records and documentation for each vehicle serviced.
  • Provided estimates for repairs and services to customers clearly.
  • Ensured customer satisfaction by addressing issues promptly and professionally.
  • Trained new staff on service procedures and customer interaction standards.
  • Maintained a clean and organized service area to enhance workflow efficiency.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Upsold additional products or services when appropriate.
  • Maintained records of customer interactions and transactions.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Promoted available products and services to customers during service, account management and order calls.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Oversaw warranty counseling process to manage expense controls.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Strengthened customer retention by offering discount options.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Receptionist

Dewey Dodge
Ankeny
06.2015 - 07.2015
  • Greeted and assisted customers at the reception area.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled appointments for service and maintenance requests efficiently.
  • Maintained organized front desk operations and waiting area cleanliness.
  • Processed customer paperwork and maintained accurate records promptly.
  • Collaborated with service teams to coordinate vehicle deliveries and pickups.
  • Provided information about dealership services and promotions to clients.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Handled customer complaints with professionalism and empathy consistently.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Monitored office supplies inventory and placed orders when necessary.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Compiled data from various sources into organized reports for management review.

Education

Urbandale High School
Urbandale, IA

Skills

  • Customer service
  • Menu knowledge
  • Point-of-sale operation
  • Food safety compliance
  • Order processing
  • Service coordination
  • Conflict resolution
  • Time management
  • Relationship building
  • Team collaboration
  • Adaptability to change
  • Classroom management
  • Engaging communication
  • Lesson planning
  • Performance assessment
  • Compliance standards
  • Order taking
  • Sales techniques
  • Point of sale (POS) system operations
  • Dining area maintenance
  • Table bussing
  • Upselling techniques
  • Complex Problem-solving
  • Allergy awareness
  • Food safety oversight
  • Greeting guests
  • Decision-making
  • Food and beverage pairings
  • Strong multitasking
  • Special event coordination
  • Basic math
  • Plate presentation
  • Plate carrying techniques
  • Relationship management
  • Menu memorization
  • Wine pairing
  • Banquet coordination
  • Food service etiquette
  • Cleanliness
  • Verbal and written communication
  • High volume dining
  • Check payment processing
  • Point of sale operation
  • Complaint resolution
  • Order delivery
  • Physical stamina
  • Wine service
  • Guest relations
  • Special dietary requirements
  • Meal recommendations
  • Service prioritization
  • Daily specials memorization
  • Serving expertise
  • Inventory management
  • Supply restocking
  • Wine pairings
  • Price memorization
  • Menu recommendations
  • Order accuracy
  • Point of sale systems
  • Food presentation
  • Food handling safety
  • Tip calculation
  • Table turnover
  • Order management
  • Wine history
  • Ordering procedures
  • Food and wine pairings
  • Tableside service
  • Cash handling
  • Table setting
  • Hospitality and accommodation
  • Safe food handling
  • Bill computation
  • Guest relations management
  • Payment processing
  • Menu design
  • Menu presentation

Certification

  • First Aid/CPR March 2026
  • Mandatory Reporter March 2025

References

References available upon request.

Timeline

Teacher

Generation Next
08.2022 - 03.2026

Teacher

Generation Next
07.2017 - 01.2020

Receptionist Administrator

Dewey Ford
08.2016 - 05.2017

Service Advisor

Dewey Dodge
09.2015 - 08.2016

Receptionist

Dewey Dodge
06.2015 - 07.2015

Waitress

Felix and Oscar’s
06.2005 - Current

Urbandale High School

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Dawn Chambers