Ashley Colvin
Tampa,FL
Summary
Dynamic customer service professional with proven skills in enhancing dining experiences, problem-solving, and team collaboration. Known for attention to detail and adaptability, ready to contribute to creating outstanding customer interactions.
Overview
8
8
years of professional experience
Work History
waitress
vettures
Palm Harbor, Florida
09.2024 - 03.2025
- Provided excellent customer service to enhance dining experiences.
- Took orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed payments efficiently using point-of-sale systems.
- Collaborated with team members to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Stocked supplies and prepared tables for incoming guests efficiently.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Cashier Team Lead
DASH IN Food Stores
Urbana, MD
02.2024 - 08.2024
- Supervised daily operations and managed cashier team workflow at DASH IN Food Stores.
- Trained new cashiers on customer service and point-of-sale systems effectively.
- Ensured compliance with company policies during cash handling and transactions.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Coordinated scheduling for cashier staff to ensure adequate coverage during peak hours.
- Implemented procedures to improve transaction efficiency at the register area.
- Monitored cash drawer accuracy and performed regular audits for accountability.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Verified customer age requirement for alcohol or tobacco purchases.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
Receptionist
The Green K9
Urbana , MD
07.2023 - 02.2024
- Managed front desk operations and greeted visitors with professionalism.
- Answered phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained the calendar for office personnel.
- Organized and maintained filing systems for efficient record-keeping.
- Assisted with inventory management of office supplies and equipment.
- Provided information about services and products offered by the organization.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Used company badging system to create badges for new employees and visitors.
specialty merchandise associate
Food Lion
New Market, Maryland
04.2022 - 04.2023
- responsible for ensuring compliance with standards per practice manual
- Organized merchandise displays to enhance product visibility and customer engagement.
- enhancing sales through outstanding customer service expertise
- reducing shrink through effective utilization of standard practices.
- Sustaining accurate specialty merchandise stock levels through routine practices while overseeing backroom inventory, and preserving proper shelf conditions
- ensuring ordering, receiving, preparation, conditioning, and display of merchandise aligns with policies and guidelines.
- comprehending utilization of company tools like average cost and inventory systems (ACIS) and ordering systems (CAO).
- Conduct computer-based training and develop training packets alongside aid courses.
- Managed inventory levels through regular stock counts and system updates.
- Assisted customers in locating products and provided recommendations based on needs.
- Trained new associates on product knowledge and customer service standards.
- Maintained cleanliness and organization of the sales floor for optimal shopping experience.
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Printed labels and tags for for-sale merchandise.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Constructed aisle displays and arranged end caps to promote specific products.
- Transported and positioned floor displays with pallet jacks.
- Provided training and guidance for new employees in merchandising practices.
- Cleaned and organized display cases, shelves and aisles.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Cashier
Food Lion
New Market, Maryland
03.2022 - 05.2022
- Facilitated accurate and efficient sales transactions for customers
- Generated daily cash and credit sales reports for supervisors and store managers.
- Operated cash register for customer transactions and handled payments.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Collaborated with team members to ensure efficient store operations.
- Monitored inventory levels at the register and communicated restocking needs.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
Assistant Manager
dairy kurl
Clearwater, FL
10.2016 - 06.2021
- Trained employees on fundamental tasks to enhance operational efficiency.
- Managed opening and closing locations to ensure smooth daily operations.
- Manage end-of-shift cash transactions.
- Facilitated scheduling processes to enhance efficiency.
- Executed event and fundraiser setups.
- Recognize customer issues and execute appropriate corrective actions
- Managed cash register (Square) for efficient payment processing.
- Replenished store supplies and sanitized workstations and customer zones.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Implemented customer service initiatives to improve client satisfaction and loyalty.
Education
High School Diploma -
Clearwater High School
Clearwater, FL08-2016
Skills
- Customer service
- Point-of-sale operations
- Food safety compliance
- Order accuracy
- Menu knowledge
- Retail management
- Inventory control
- Cash handling
- Conflict resolution
- Time management
- Problem solving
- Organizational skills
- Menu presentation
- Ordering procedures
- Special event coordination
- Food service etiquette
- Liquor, wine, and food service
- Order delivery practices
- Food inspection
- Inventory management
- Attention to detail
- Dining customer service
- Menu memorization
- Strong multitasking
- Menu recommendations
- Buffet setup and takedown
- Plate presentation
- Relationship management
- Stress management
- Front-of-house display creation
- Dining area maintenance
- High volume dining
- Order management
- Payment processing
- Allergy awareness
- Tip calculation
- Check payment processing
- Point of sale (POS) system operations
- Tableside service
- Food safety oversight
- Order delivery
- Food running
- Beverage service
- Handling complaints
- Basic math
- Food presentation
- Special dietary requirements
Affiliations
- full time stay at home mom to a beautiful little boy.
Timeline
waitress
vettures
09.2024 - 03.2025
Cashier Team Lead
DASH IN Food Stores
02.2024 - 08.2024
Receptionist
The Green K9
07.2023 - 02.2024
specialty merchandise associate
Food Lion
04.2022 - 04.2023
Cashier
Food Lion
03.2022 - 05.2022
Assistant Manager
dairy kurl
10.2016 - 06.2021
High School Diploma -
Clearwater High School