Abigail Gelfand
West Bloomfield,MI
Summary
Dynamic and empathetic professional with a proven track record in childcare and customer service, exemplified during my tenure at Sports Club of West Bloomfield. Excelled in conflict resolution and time management, significantly enhancing guest retention and fostering positive environments. Skilled in active listening and problem-solving, consistently delivering personalized solutions and building strong relationships.
Overview
5
5
years of professional experience
Work History
Babysitter
Private Household
09.2019 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Youth Tennis Instructor
Private Household
04.2024 - 08.2024
- Developed strong relationships with parents, addressing concerns and providing regular updates on player progress.
- Conducted comprehensive evaluations of player abilities, identifying areas for improvement and tailoring coaching accordingly.
- Promoted good sportsmanship among players with effective communication and conflict resolution techniques.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Designed strategic game plans tailored to individual strengths while working to minimize weaknesses in gameplay.
- Increased player retention within the program through ongoing motivation, support, and encouragement.
Beauty Advisor
Ulta Beauty Inc.
11.2023 - 03.2024
- Maintained counter and display areas for cleanliness and organization.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
KidZone Staff
Sports Club of West Bloomfield
08.2022 - 03.2024
- Played games, worked on puzzles, and read books to young children.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Monitored children's play activities to verify safety.
- Led indoor and outdoor activities to entertain and occupy children.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Communicated positively with children and guardians.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the establishment and guardians.
Front Desk Receptionist
Sports Club of West Bloomfield
07.2021 - 08.2022
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and registration process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected membership payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Political Science
University of Michigan
Ann Arbor, MI06-2028
High School Diploma -
Frankel Jewish Academy
West Bloomfield, MI06-2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Critical thinking
- Flexible scheduling
- Conflict resolution
- Active listening
Languages
Hebrew
Limited Working
Russian
Native or Bilingual
Timeline
Youth Tennis Instructor
Private Household
04.2024 - 08.2024
Beauty Advisor
Ulta Beauty Inc.
11.2023 - 03.2024
KidZone Staff
Sports Club of West Bloomfield
08.2022 - 03.2024
Front Desk Receptionist
Sports Club of West Bloomfield
07.2021 - 08.2022
Babysitter
Private Household
09.2019 - Current
Bachelor of Science - Political Science
University of Michigan
High School Diploma -
Frankel Jewish Academy
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