Abigail Gheju
Glendale,AZ
Summary
High-performing professional with demonstrated success in stakeholder engagement, operational alignment, and service delivery excellence. Recognized for rapid advancement, leadership initiative, and consistent top-tier performance metrics. Adept at process optimization, collaborative problem-solving, and building strategic relationships to drive organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Enrollment Coach
EdPlus
Remote/Scottsdale, AZ
05.2024 - Current
- Serve as a primary point of contact for prospective military alumni students, guiding them through admissions and enrollment, resolving complex concerns, and connecting them to academic and support resources to increase enrollment numbers
- Promoted within 4 months to Alumni Coach supporting the military student population, recognizing high performance, leadership initiative, and impact on student success
- Initiated and implemented a monthly Military Graduate Updates Meeting to align coaching strategies, centralize policy updates, and ensure consistent, high-quality service delivery for military-affiliated students
- Earned multiple SUN Awards (2024) and was selected as Peer of the Month (November 2024) and MVP – Q3 (Above & Beyond Excellence) for exemplary service, leadership, innovation, and teamwork
- Achieved Best Call Quality (August 2024, Q1, and Q2 – Alumni Coaches) and was named to Enrollment Quality & Engagement All-Stars (Q1) for outstanding learner engagement and top performance metrics
Essay Review Tutor/Proofreader
Paper Education
Tucson, AZ
10.2021 - 04.2024
- Independently reviewed, proofread, and offered essay editing support
- Tailored suggestions to follow industry guidelines while satisfying target time requirements
- Asked guiding questions to provide insight primarily focused on global issues such as recent and citations, while also addressing grammar and syntax-related errors
- Checked content for potential plagiarism and occasionally fact-checked content for accuracy
- Attended voluntary professional development workshops to fine-tune suggestions
Freelance Editor
Grow By Three
Remote
05.2022 - 12.2022
- Provided varying services based on client needs ranging from developmental editing to line editing and proofreading
- Offered clear and encouraging editorial advice to participants
- Implemented constructive feedback as needed
- Adhered to company's style guide to meet project requirements
- Maintained confidentiality of sensitive clientele information
Education
Bachelor of Arts -
University of Arizona
Tucson, AZ05-2020
Skills
- Verbal and written communication
- Customer service
- Data entry
- Critical thinking
- Administrative support
- Microsoft Office Suite
Certification
POYNTER ACES - Certificate in Editing
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Enrollment Coach
EdPlus
05.2024 - Current
Freelance Editor
Grow By Three
05.2022 - 12.2022
Essay Review Tutor/Proofreader
Paper Education
10.2021 - 04.2024
Bachelor of Arts -
University of Arizona