Johann Aguilar
Rosenberg,TX
Summary
Enrollment Coach at Texas State Technical College with knowledge in application processing and student advising. Proven ability to enhance recruitment strategies and deliver exceptional customer service. Skilled in problem-solving and follow-up communication, successfully resolving enrollment issues and improving candidate experiences. Committed to fostering a positive and efficient enrollment environment.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Enrollment Coach
Texas State Technical College
Rosenberg , TX
06.2019 - 04.2025
- Reviewed transcripts and other academic documentation for accuracy prior to submitting them for processing.
- Assisted individuals in filling out applications or questionnaires.
- Updated existing policies and procedures related to student admissions and registration.
- Resolved any issues that arose during the course of the enrollment process in a timely manner.
- Conducted follow-up calls or emails with prospective students regarding their application status..
- Managed incoming phone calls from current and prospective students seeking advice or guidance on enrolling in courses or programs.
Recruitment
Texas State Technical College
ROSENBERG, TX
05.2023 - 10.2023
- Coordinated and scheduled interviews, facilitating smooth communication between candidates and enrollment teams.
- Organized recruitment events such as career fairs, information sessions, and other outreach initiatives.
- Documented detailed notes about each candidate's experience throughout the recruitment process.
- Maintained accurate records of all recruitment activities in the applicant tracking system.
- Provided a positive candidate experience throughout the recruitment process.
Sales Associate
Bath and Body Works, Limited Brands
Richmond , TX
08.2020 - 01.2023
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
Jefferson High School
11-2013
Skills
R
- Application processing
- Student advising
- Data entry
- Problem solving
- Follow-up communication
- Record keeping
- Recruitment
- Customer service
- Sales techniques
Timeline
Recruitment
Texas State Technical College
05.2023 - 10.2023
Sales Associate
Bath and Body Works, Limited Brands
08.2020 - 01.2023
Enrollment Coach
Texas State Technical College
06.2019 - 04.2025
High School Diploma -
Jefferson High School