Kaitlin Henry

• Assessed student's abilities and recommended degree programs to highlight strengths.
• Regularly met with enrolled students to confirm success and identify problem areas.
• Gathered necessary paperwork and applications for students to initiate enrollment process.
• Maintained positive relationships with students, faculty, alumni and administration.
• Worked with financial aid office to verify student's' applications and discuss payment options.
• Developed new student orientation programs to build excitement around transfer and enrollment.
• Identified and addressed concerns of incoming students and parents.
• Assisted high school seniors complete college applications and meet requirements necessary for graduation.

• Advise students on admissions and degree completion requirements

• Enroll students into graduate, undergraduate and certificate programs

• Maintain database of students resulting in effective follow up and organization

• Work with financial aid, academics and registrar to solidify new student enrollment

• Maintain knowledge of sales process from initiation to close

• Reviewed each step of patient care and made proactive adjustments to avert issues.
• Updated documentation and reports detailing patient activities, care actions and hospital determinations.
• Resolved problems with communication and billing to foster seamless services.
• Responded to patient queries and concerns concerning insurance coverages and deductibles.
• Maintained confidentiality of patient data and condition at all times to safeguard health information.

• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
• Coached and developed associates to improve soft skills and recovery techniques.
• Motivated and rewarded employees to improve engagement.
• Oversaw regulated greeting and internal processing of guests upon arrival.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints