ABIGAIL GLICK
Galloway,NJ
Summary
Organized and dedicated customer service professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Service professional experience managing front of house operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Atlantic Medical Imaging - Township of Galloway
Egg Harbor, NJ
03.2023 - Current
- Warmly greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Customer Service Associate
Wawa
Egg Harbor Township, NJ
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Service Professional
Olive Garden
Mays Landing, NJ
09.2018 - 03.2022
- Coaching other employees by demonstrating necessary customer service skills
- Making sure that employees are completing all tasks, while following corporate guidelines.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Amusement Ride Operator
Playland's Castaway Cove
Ocean City, United States
04.2015 - 10.2019
- Operated and explained proper use of mechanical riding devices and automatic equipment in amusement parks.
- Assisted in daily cleaning, organization, and inspection of rides and corresponding equipment
- Double checked all of guest restraints and safety
- Effectively responded to customer requests and concerns, ensuring all guests have personable and enjoyable experience in line with company's core values.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Education
Associate of Science - Science: Criminal Justice
Atlantic Cape Community College
Mays Landing, NJ12.2020
Skills
- Excellent Communication Skills
- Multitasking Skills
- Office Technology Skills
- Scheduling Skills
- Bookkeeping skills
- Customer Service Skills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Correcting Discrepancies
- Billing support
- Front desk operations
References
References available upon request.
Timeline
Front Desk Receptionist
Atlantic Medical Imaging - Township of Galloway
03.2023 - Current
Customer Service Associate
Wawa
03.2022 - Current
Service Professional
Olive Garden
09.2018 - 03.2022
Amusement Ride Operator
Playland's Castaway Cove
04.2015 - 10.2019
Associate of Science - Science: Criminal Justice
Atlantic Cape Community College
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