Brianna Perez
Houston,TX
Summary
Driven and quality-oriented bilingual administrative professional that has worked in the customer service, administrative, and bartending industry for various businesses for over 5 years. I have expertise in providing exceptional customer service, and administrative duties. Recognized for strong interpersonal, dependability, team player, self-starting, and multi-tasking skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
HNS Training Facility
Houston, TX
06.2025 - Current
- Greeted and assisted clients upon arrival, creating a welcoming atmosphere.
- Managed phone inquiries, providing accurate information and directing calls as needed.
- Conducted check-in efficiently, maintaining smooth front desk operations.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled appointments accurately using software
Bartender
Smart Financial Center
Sugarland, TX
02.2023 - Current
- Maintain large knowledge of drink selection and serve drinks to customers quickly and correctly.
- Consistently exceeding customer expectations & professional ability in managing difficult customers.
- Check guests for proper identification and serve alcoholic beverages to guests in accordance to federal, state, local and company laws and regulations.
- Ensure that guest feel welcome and are given responsive, professional, and gracious service at all times.
- Take drink orders from an average of 200 customers per shift.
- Multi-task in a fast paced and loud environment.
- Conduct regular inventory at start and end of shift to make sure I am fully stocked without interruption.
- Handle cash and credit card payments on a regular basis.
Host
Sambuca
Houston, TX
12.2021 - 12.2022
- Exemplified exceptional multitasking abilities, effectively prioritizing and executing multiple tasks concurrently to boost efficiency and productivity.
- Maintained a consistently positive and friendly demeanor, fostering a welcoming atmosphere.
- Efficiently seated and greeted guests, ensuring a smooth and pleasant experience.
- Utilized technology proficiently, specifically an iPad, to coordinate and manage tasks.
- Addressed and resolved customer complaints in a constructive manner, involving management when necessary to ensure customer satisfaction.
- Conducted efficient check-in and check-out procedures, contributing to seamless operations.
- Managed guest reservations and waitlists efficiently using the table management system.
Tax Intern
Jaws Income Tax & Services
Houston, TX
01.2019 - 09.2021
- Oversaw client tax and auditing files, ensuring efficient preparation of tax returns through systematic data collection and organization of tax library.
- Demonstrated proficiency in various tax-related software programs, continually enhancing personal skills and providing assistance to team members with lesser computer literacy.
- Applied advanced expertise in tax law and mathematical proficiency to ensure precise calculation of tax liabilities and payments.
- Fostered positive client relationships by providing clear, concise explanations of tax forms and assisting with completion, ensuring customer satisfaction and effective communication.
- Ensured quality of service by auditing calls for accuracy and service levels and meticulously maintained up-to-date contact information for each case under review.
- Assisted in translating documents and for customers.
Education
Some College -
San Jacinto College
Houston, TXHigh School Diploma - undefined
North Shore Senior High School
Houston, TX06.2021
Skills
- Bookkeeping Skills
- Documentation Abilities
- Accounting Process Understanding
- Excellent Negotiation Skills
- Friendly, Positive Attitude
- Customer Service
- Communication
- Analytical
- Processing Payments
- Basic Math
- Organizational Skills
- Reliable and Trustworthy
- Computer Skills
- Work Ethic
- Adaptability and Flexibility
- Dependable and Cooperative
- Data Entry
- Patience
- Conflict Resolution Skills
- Excellent Communication Skills
- Attention to detail
- Knowledge of Customer Service Software
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Desk Receptionist
HNS Training Facility
06.2025 - Current
Bartender
Smart Financial Center
02.2023 - Current
Host
Sambuca
12.2021 - 12.2022
Tax Intern
Jaws Income Tax & Services
01.2019 - 09.2021
High School Diploma - undefined
North Shore Senior High School
Some College -
San Jacinto College