Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janice Starling

Philadelphia,PA

Summary

Welcoming clerical professional with 15+ years of experience in Insurance/Banking office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Multi Line and Single. Accurate when entering information in Excel and WordPerfect while keeping organized filing systems. Friendly Customer Service with 2+ years of experience carrying out clerical and customer service tasks. Detailed and precise when entering accounting data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Motivated Administrative Assistant offering valuable contributions in all facets of administrative activities derived from diverse, 15 + year background. Recognized for exemplary time management, organization, prioritization and work ethic. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

37
37
years of professional experience

Work History

Front Desk Receptionist

Philabundance Community Kitchen
2224 N. 10th Street
08.2020 - 02.2023
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Collected Type payments, processed transactions and updated relevant records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Senior Administrative Assistant

Reliance Insurance Company
3 Parkway
08.1987 - 08.2009
  • Expertly coordinated logistics for functions both within and outside of organization.
  • Supported time-tested professional relationships, working with stakeholders to facilitate communication.
  • Drafted documents in company-directed formats and fonts accurately and consistently.
  • Arranged business travel details for company employees per supervisor requirements.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Created and updated records and files to maintain document compliance.
  • Categorized and processed sensitive documents with information of deeply personal nature.

Tax Preparer

Provident National Bank / PNC
123 S. 17th Street
09.1985 - 09.1987
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Prepared US, multistate, and international tax returns for business clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Utilized tax software to prepare returns and meet deadlines.

Education

1 Year of Accounting Class

LaSalle College
20th & Olney Avenue
12.1985

High School Diploma - Business Education

Mastbaum Technical High School
3300 Frankford Avenue
09.1971

Skills

  • Accounting Techniques
  • Word Processing
  • Process Payments
  • Office Management
  • Meeting Arrangements
  • Hospitality Service
  • Multi-Line Telephone Systems
  • Expense Reporting
  • Greet Guests
  • Customer Service
  • Meeting Scheduling
  • Microsoft Excel
  • Microsoft Dynamics
  • Email Decorum
  • Google Docs
  • Scheduling Appointments
  • Telephone Etiquette
  • Call Forwarding
  • Web Browser Software
  • Microsoft Windows
  • Front Desk Operations
  • Microsoft Office
  • Front Desk Reservations
  • Administrative Skills
  • Microsoft Outlook
  • Intuit QuickBooks
  • Office Supply Ordering
  • Bookkeeping Support
  • Call Answering and Routing
  • Answer Telephone Calls
  • Scheduling
  • Filing
  • Bookkeeping

Timeline

Front Desk Receptionist

Philabundance Community Kitchen
08.2020 - 02.2023

Senior Administrative Assistant

Reliance Insurance Company
08.1987 - 08.2009

Tax Preparer

Provident National Bank / PNC
09.1985 - 09.1987

1 Year of Accounting Class

LaSalle College

High School Diploma - Business Education

Mastbaum Technical High School
Janice Starling