Abigail Gorritz
Rochester,NY
Summary
Dynamic healthcare professional skilled in fostering emotional connections with clients. Proven ability to manage multiple responsibilities in high-pressure environments while providing compassionate care. Committed to advocating for client well-being through effective communication and tailored support.
Overview
18
18
years of professional experience
Work History
Caregiver
Public Partnerships, PPL
Rochester, New York
02.2025 - Current
- Assisted individuals with daily living activities and personal care needs.
- Provided companionship and emotional support to clients in diverse settings.
- Enhanced patient outlook and daily living by providing compassionate care tailored to individual needs.
- Followed care plan and directions to administer medications.
- Organized oral medications for clients following dosage and schedule requirements.
- Coordinated medical appointments and transportation for clients.
- Monitored changes in behavior or physical condition and reported findings to supervisor for timely intervention.
- Communicated effectively with families regarding client well-being and care plans.
Direct Support Professional
, Heritage Christian Services
Rochester, New York
09.2017 - Current
- Advocated for individuals' voices, ensuring their needs and preferences were prioritized in care plans.
- Assisting with medical needs including monitoring health, administering medication as a Med Cert
- Supported individuals in building meaningful relationships with friends and family through organized get-togethers and regular communication.
- Facilitated access to healthy meal options and maintained personal hygiene, enhancing individuals' overall well-being.
- Implemented individual behavior intervention plans for individuals with special needs.
- Provided crisis intervention support during challenging behavioral situations in the homes.
- Executed crisis prevention and intervention tasks, applying physical restraint techniques.
- Advised individuals on how to manage anxiety, depression, phobias, and other mental health issues using clinical hypnosis.
Caregiver
Angels In Your Home
Rochester, New York
04.2020 - 02.2025
- Assisted individuals with daily living activities and personal care needs.
- Provided companionship and emotional support to clients in diverse settings.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Communicated effectively with families regarding client well-being and care plans.
- Organized oral medications for clients following dosage and schedule requirements.
Dialysis Technician/PCT
Rochester Regional Health
09.2020 - 06.2024
- Set up and operated hemodialysis machines to provide dialysis treatment for patients with kidney failure.
- Determined fluid removal goals and set up machines, reporting any abnormal signs or symptoms to RN for prompt intervention.
- Recorded vitals and monitored stability of patients on dialysis machines to ensure safety during treatment.
- Documented patient temperature, blood pressure, pulse, and respiration rates before and after dialysis treatment to maintain accurate health records.
Customer Service Representative
CVS Pharmacy
Remote
02.2021 - 04.2023
- Managed inbound calls, chats, and emails to ensure effective customer service.
- Handled incoming calls and emails, delivering frontline customer support for product and service transactions.
- Enhanced customer satisfaction through proactive engagement and support. by resolving problems with knowledgeable and friendly service.
- Addressed customer complaints and queries, expediting resolution for timely assistance.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
COVID-19 Response Frontline Case Investigator
Staffing Solutions Organization LLC
Remote
05.2020 - 01.2022
- Delivered accurate information on isolation and quarantine procedures to contacts and facilitated referrals for testing as per protocol.
- Engaged with contacts professionally and empathetically, prioritizing emotional and cultural sensitivity to enhance support.
- Followed a structured script to communicate critical information to contacts regarding isolation and quarantine protocols. to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop
- Collect and record information on symptoms and needs into the database system with accuracy
Captin/Waitstaff
Chapel Oaks, St Ann's Community
Rochester, New York
12.2008 - 12.2011
- Served tables during lunch and dinner service, ensuring timely and attentive dining experiences.
- Prepared lunches, appetizers, and desserts for dinner, contributing to menu variety and customer satisfaction.
- Supervising on weekends and utilizing customer service, professional courtesy and interpersonal skills in a team environment.
- Checked event setups for proper arrangement and readiness, facilitating seamless event execution.
- Checked setups for events to ensure proper arrangement and readiness.
Education
High School Diploma -
John Marshall High School
Rochester, NY06-2008
Skills
- Professional Skills
- Analytical problem solving
- Computer/technical literacy, Leadership/management skills, Strong work values, Time Management, Basic Budgeting
- Healthcare support
- Customer Service
- Patient-Centric Solutions
- Documentation Management
- Customer engagement
- Patient support
- Behavior management
- Clear communication
- Relationship management
- Active listening
- Dialysis operation
- Health monitoring
- Crisis intervention
- Record preparation
- File maintenance
- Call handling
- Multi-line phone talent
Timeline
Caregiver
Public Partnerships, PPL
02.2025 - Current
Customer Service Representative
CVS Pharmacy
02.2021 - 04.2023
Dialysis Technician/PCT
Rochester Regional Health
09.2020 - 06.2024
COVID-19 Response Frontline Case Investigator
Staffing Solutions Organization LLC
05.2020 - 01.2022
Caregiver
Angels In Your Home
04.2020 - 02.2025
Direct Support Professional
, Heritage Christian Services
09.2017 - Current
Captin/Waitstaff
Chapel Oaks, St Ann's Community
12.2008 - 12.2011
High School Diploma -
John Marshall High School