Michelle Ewald
Auburndale,FL
Summary
Financial Integrity: Maintained a perfect record of zero discrepancies in daily register audits and banking deposits throughout a 5-year tenure.
Operational Efficiency: Proactively streamlined household and logistical operations, reducing monthly expenses by 15% through strategic resource allocation.
Leadership & Training: Reduced new-hire onboarding time by 20% by developing and implementing a structured mentorship program.
Professional Certification: Awarded "Certified Trainer" status (KFC, 2004) for excellence in staff development and operational standards.
Overview
17
17
years of professional experience
Work History
Caregiver
Private Residence
11.2011 - 08.2018
Operational Management: Managed daily household operations, including budget tracking, resource allocation, and logistical coordination for essential services.
Crisis Management & Communication: Acted as the primary point of contact for medical providers, ensuring clear communication and accurate record-keeping regarding health and treatment plans.
Problem Solving & Adaptability: Navigated complex and high-pressure situations with calm, decisive action, ensuring the well-being and safety of the individual under care.
Efficiency & Reliability: Demonstrated long-term commitment and unwavering reliability in managing a high-responsibility, 24/7 environment.
Customer Service Representative
Speedway Gas Station
04.2007 - 11.2011
Transaction Management: Handled high-volume cash transactions, banking deposits, and daily register audits with 100% accuracy.
Customer Relations: Served as the primary point of contact for a diverse customer base, ensuring high levels of satisfaction through efficient service and professional communication.
Operations & Compliance: Strictly adhered to operational protocols, safety standards, and loss prevention policies in a fast-paced retail environment.
Problem Resolution: Quickly identified and resolved customer concerns, de-escalating tense situations and maintaining a positive store environment.
Back of House Lead/Trainer
KFC Restaurant
07.2001 - 02.2006
Operational Management: Managed daily household operations, including budget tracking, resource allocation, and logistical coordination for essential services.
Crisis Management & Communication: Acted as the primary point of contact for medical providers, ensuring clear communication and accurate record-keeping regarding health and treatment plans.
Problem Solving & Adaptability: Navigated complex and high-pressure situations with calm, decisive action, ensuring the well-being and safety of the individual under care.
Efficiency & Reliability: Demonstrated long-term commitment and unwavering reliability in managing a high-responsibility, 24/7 environment.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ05-2025
Skills
Professional Skills
Leadership & Team Development: Proven ability to mentor, train, and guide diverse teams to meet operational goals and maintain high morale
Operational Excellence: Skilled in managing high-volume workflows, enforcing safety/health compliance, and streamlining daily processes
Customer Relations: Expert at de-escalating complex situations and ensuring high-level service in fast-paced, public-facing environments
HR & Inclusion: Strong foundation in workplace diversity, ethical communication, and fostering inclusive, collaborative environments
Financial Accuracy: Highly detail-oriented with extensive experience in cash handling, register audits, and financial reporting
Adaptable Problem-Solving: Adept at independent project management, identifying workflow bottlenecks, and implementing efficient, data-driven solutions
Timeline
Caregiver
Private Residence
11.2011 - 08.2018
Customer Service Representative
Speedway Gas Station
04.2007 - 11.2011
Back of House Lead/Trainer
KFC Restaurant
07.2001 - 02.2006
Associate of Arts - Business Administration
University of Phoenix