Abigail Grace
Phoenix,AZ
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
2
2
years of professional experience
Work History
Office Manager
Aqua-Tots Swim School
Phoenix, AZ
04.2022 - 08.2024
- Oversee daily office operations, including managing office supplies, equipment maintenance, and vendor relations
- Supervise and support administrative staff, including scheduling, training, and performance evaluations
- Coordinate and manage office projects, ensuring timely completion and adherence to budget
- Implement and refine office procedures to enhance efficiency and productivity
- Handle correspondence, including phone calls, emails, and postal mail, ensuring prompt and professional responses
- Skillfully managed interactions with irate customers, resolving issues calmly and professionally, leading to improved customer satisfaction and loyalty
- Assist in preparing and managing office budgets and tracking expenses
- Inventory management
- Event Coordinating/Marketing
- Organize meetings, conferences, and monthly company events, including logistics, catering arrangements, and equipment rental
- Created and managed social and marketing collateral for water safety initiatives as well as sales development
- Community outreach and charity
- Experience with Canva in developing marketing collateral for water safety initiatives, marketing, and sales development.
Team Lead
Aqua-Tots Swim School
- Collaborated closely with management and owner to cultivate a positive and inclusive workplace culture, fostering open communication and teamwork
- Developed and lead training programs focused on enhancing workplace culture and interpersonal relations.
Head of Sales
- Consistently exceeded individual sales goals by over 80%, contributing significantly to the store’s overall performance.
Skills
- Office Management
- Expense Reporting
- Billing
- Employee Supervision
- Bookkeeping
- Workforce Management
- Detail oriented
Timeline
Office Manager
Aqua-Tots Swim School
04.2022 - 08.2024
Team Lead
Aqua-Tots Swim School