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Jodi Elam
Trenton,TX
Work Preference
Summary
Detail-oriented professional with expertise in payroll management, office operations, and employee training. Proven track record in streamlining processes and ensuring compliance with regulations.
Overview
18
18
years of professional experience
Work History
Office Manager
Concho Hearts Home Health
Van Alstyne, Texas
03.2025 - 01.2026
- Oversaw daily office operations to ensure smooth workflows and high organizational efficiency.
- Developed and implemented office policies to ensure consistent operations and enhance team collaboration.
- Coordinated communication among clients, caregivers, and healthcare professionals to streamline service delivery.
- Managed phone calls, emails, mail routing, and courier services with precision.
- Maintained a comprehensive filing system for records and correspondence to facilitate easy access.
- Assisted in recruiting, onboarding, and training new employees to strengthen workforce capabilities.
- Organized company events, including holiday parties and team-building activities, to foster positive workplace culture.
- Protected sensitive information by maintaining confidentiality of personnel records.
HR/Payroll Administrator
Tribute Hospice
Van Alstyne, Texas
10.2021 - 07.2025
- Managed complete payroll processing cycle, ensuring adherence to federal and state laws.
- Streamlined payroll processes, enhancing accuracy for over 100 employees in compliance with regulations.
- Maintained accurate employee records for payroll compliance and reporting purposes.
- Audited payroll reports and related summaries to uphold data integrity.
- Tracked vacation accruals and sick leave balances to ensure compliance with company policies and facilitate accurate payroll processing.
- Processed employee rehires, transfers, terminations, and withholdings to maintain data integrity and support seamless payroll operations.
- Onboarded new employees in time reporting and payroll systems efficiently.
- Responded to employee inquiries regarding payroll and benefits issues, providing timely resolutions to enhance employee satisfaction.
Intake Coordinator/Office Manager
Town & Country Home Care & Rehab
Van Alstyne, Texas
04.2021 - 10.2021
- Assisted with recruitment, onboarding, and training to strengthen team capabilities.
- Delivered training on office policies and procedures for new hires to ensure smooth onboarding.
- Managed front desk operations by greeting visitors and directing inquiries effectively.
- Maintained confidential personnel records in compliance with privacy regulations.
- Reviewed files and records to fulfill information requests and support operational needs.
- Executed bookkeeping tasks, reconciling bank statements and creating journal entries to maintain financial accuracy.
- Tracked invoices and payments to manage accounts receivable and payable effectively.
- Ensured an organized office environment to enhance efficiency and professionalism.
Medical Collections Team Lead
Radnet Management
Plano, TX
01.2017 - 03.2020
- Recruited, interviewed, and selected employees to effectively fill vacant roles.
- Coordinated high-volume call lists to contact debtors and facilitate timely payments.
- Resolved disputes and negotiated settlements to achieve satisfaction for all parties.
- Trained staff on software utilization and collection procedures to enhance efficiency.
- Developed comprehensive training materials on collection procedures for new team members.
- Evaluated employee attendance and productivity to provide actionable performance feedback.
- Coached employees in resolving complex issues to enhance resolution capabilities.
- Adhered to confidentiality policies when handling sensitive financial information.
Reimbursement Analyst
Spectocor
McKinney, Texas
05.2015 - 01.2017
- Reviewed and processed reimbursement claims for accuracy and adherence to standards.
- Analyzed reimbursement policies to ensure compliance with regulations and guidelines.
- Collaborated with healthcare providers to resolve billing inquiries and update claim statuses, ensuring timely processing.
- Ensured all necessary documents were included in payment requests, minimizing delays and enhancing claim approval rates.
- Researched rejections and investigated issues to appeal claims effectively.
- Managed and tracked claim submissions using billing software, streamlining reporting and documentation processes.
- Trained new staff on reimbursement procedures and best practices.
- Maintained confidentiality and integrity of patient data throughout processes.
Equipment Service Representative National Accounts
PepsiCo
Plano, Texas
08.2007 - 03.2011
- Exceeded productivity targets by providing exemplary customer service in every interaction.
- Resolved customer concerns with friendly, knowledgeable service, enhancing customer satisfaction.
- Managed incoming calls from customers to assist with orders and services, ensuring timely support.
- Delivered prompt, courteous service for routine inquiries and service complaints, fostering positive customer relationships.
- Maintained accurate records of customer interactions and transactions to ensure data integrity.
- Escalated complex issues and scheduled appointments for further assistance.
- Collaborated with supervisors to ensure task completion aligned with company standards.
Education
Some College (No Degree) - Physical Therapy
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
Payroll management
Payroll processing
Payroll administration
Human resources
Recruitment process
Onboarding process
Staff hiring
Staff management
Staff training and development
New hire onboarding
Employee onboarding
Process improvement
Policy development
Policy implementation
Policy and procedure modification
Records management
Regulatory auditing
Compliance management
Compliance tracking
Administrative support
Office administration
Office operations
Office operations software
Office management
Office inventory oversight
Office management software
Data organization
Data entry
Travel management
Business recordkeeping
Expense reporting
Expense tracking
Account reconciliation
Record keeping
File systems maintenance
Scheduling and calendar management
Meeting coordination
Meeting facilitation
Spreadsheet and database creation
Microsoft Office
Electronic medical records (EMR)
HIPAA
Home healthcare management systems
Client relations
Customer service
Excellent communication
Problem solving
Attention to detail
Team collaboration
Issue resolution
Effective communication
Oral and written communication
Organizational skills
Timeline
Office Manager
Concho Hearts Home Health
03.2025 - 01.2026
HR/Payroll Administrator
Tribute Hospice
10.2021 - 07.2025
Intake Coordinator/Office Manager
Town & Country Home Care & Rehab
04.2021 - 10.2021
Medical Collections Team Lead
Radnet Management
01.2017 - 03.2020
Reimbursement Analyst
Spectocor
05.2015 - 01.2017
Equipment Service Representative National Accounts
PepsiCo
08.2007 - 03.2011
Some College (No Degree) - Physical Therapy
Slippery Rock University of Pennsylvania