CHANDA GERISCHER
Pahrump,NV
Summary
Office management professional with a track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational / financial success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Office Manager
Pahrump Pediatrics
Pahrump, NV
09.2024 - Current
- Assisted in budgeting processes, monitoring expenditures to align with financial goals
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated daily office operations to ensure smooth workflow and optimal efficiency.
- Managed scheduling for patient appointments, optimizing time utilization for staff and patients.
- Oversaw inventory management, ensuring availability of medical supplies and office materials.
- Developed and implemented office procedures to enhance operational efficiency and compliance
- Implemented electronic health record systems to improve data accuracy and accessibility for staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Operating Office Manager
HILLSIDE DENTAL COSMETIC & FAMILY DENTISTRY
Las Vegas, NV
06.2020 - 09.2024
- Oversaw operational and financial performance of dental practice, ensuring alignment with strategic goals
- Scheduled patient appointments and effectively handled cancellations and last minute adjustments
- Increased case acceptance, production and collections
- Development of strong working relationships with all dental providers and staff, promoting teamwork through demonstrated behaviors, leadership capabilities, and effective communication
- Assess additional business opportunities and develop plans to accomplish growth through marketing, increased services, efficiency, or the addition of clinical time and/or capabilities
- Follow and demonstrate a commitment to the office policies, guidelines, professional expectations, and service standards
- Analyzed monthly financial and operational performance, identified improvement opportunities, and communicated actionable insights to clinical and front office staff
- Accountability for proper accounts receivable, accounts payable, and patient financial arrangement processes
- Established best practices for hiring, training, performance management, and retention of team members to strengthen workforce effectiveness
- Presenting, discussing, closing and collecting prepayment of the treatment plan diagnosed by the doctor and/or hygienist educating the patient on why treatment is recommended and benefits and/or risk if not completed
- Discussing financial options and/or plan with patients to fit their budget
Patient Care Coordinator
STUNNING SMILES OF LAS VEGAS
Las Vegas, NV
12.2015 - 03.2020
- Productive scheduling - scheduling all providers above or to their daily goal
- Patient scheduling
- Collecting pre-payment to avoid the risk of cancellations
- Overseeing the front office and making sure all providers are on time
- Dental insurance billing & coding
- Dental benefit verification and calculating co-pays
- Knowledge of general CDT codes
- Treatment plan presentation
- Selling Invisalign cases to keep the office at a preferred provider status
- Patient re-care
- Following up for patients that have unscheduled treatment
- Collections
- Performed various administrative tasks to support office operations
Insurance & Scheduling Coordinator
RED ROCK DENTAL
Las Vegas, NV
11.2013 - 11.2015
- Patient scheduling
- Dental insurance billing & coding
- Knowledge of general CDT codes
- Treatment plan presentation
- Over seeing office flow
- Patient triage
- Dental benefit verification
- Patient re-care
- Collections
Education
Dental Assistant -
Milan Institute
Las Vegas, NV09-2013
High School Diploma - undefined
North High School
Davenport, IA06-1999
Skills
- Office management
- Database management
- Oral and written communication
- Billing and coding
- Payroll processing
- Scheduling and calendar management
- Payroll management
- Account reconciliation
- Credit management
- Training and development
- Financial monitoring
- Expense management
- Front office operations
- Patient care coordination
- Multitasking
- Patient re-care
- Appointment scheduling proficiency
- Team leadership, building & goal setting
- Client relationship management
- Insurance claims management
Certification
MANAGEMENT / FINANCIAL COACHING 2016 TO PRESENT: FURTUNE COACHING INC, SCALER2SCHEDULE 2018 TO PRESENT: ELITE HYGIENE / BUSINESS TRAINING, CERTIFICATE OF FINANCIAL POLICY AND PROCEDURES 2015 TO PRESENT: CARE CREDIT, LENDING CLUB, LENDING POINT & ALPHAEON, CERTIFICATE 2013 TO PRESENT: CERTIFIED IN FIRST AID, CERTIFICATE 2013 TO PRESENT: CPR, OSHA & HIPAA, CERTIFICATE 2013 TO PRESENT: ALIGN TECHNOLOGY, INC, SURESMILES, CERTIFICATE FOR DENTAL ASSISTANT: 2012
Timeline
Office Manager
Pahrump Pediatrics
09.2024 - Current
Operating Office Manager
HILLSIDE DENTAL COSMETIC & FAMILY DENTISTRY
06.2020 - 09.2024
Patient Care Coordinator
STUNNING SMILES OF LAS VEGAS
12.2015 - 03.2020
Insurance & Scheduling Coordinator
RED ROCK DENTAL
11.2013 - 11.2015
High School Diploma - undefined
North High School
Dental Assistant -
Milan Institute