Abigail Green
3381 Arnett Ct,OH
Summary
Dynamic retail leader with extensive experience at Value City Furniture, excelling in customer service and team leadership. Proven track record in driving revenue growth through innovative sales strategies and effective inventory management. Skilled in training and mentoring staff, fostering a high-performance culture that enhances customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
Value City Furniture
08.2021 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored staff on product knowledge and sales techniques, fostering a high-performance culture.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for improved performance.
- Coordinated team schedules to ensure adequate coverage during peak hours and special events.
- Resolved customer issues promptly, enhancing service quality and satisfaction levels within the store environment.
- Conducted regular staff performance evaluations, providing constructive feedback to support professional development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Sales Manager
Value City Furniture
11.2017 - 08.2021
- Directed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales team to improve product knowledge and service delivery.
- Analyzed market trends to identify opportunities for new product launches.
- Developed promotional campaigns that increased foot traffic in-store and online.
- Implemented customer feedback systems to enhance service quality and satisfaction.
- Reviewed sales performance metrics to inform strategic decision-making and planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Brand and Operations Manager
Victoria's Secret
11.2015 - 11.2017
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed training materials for new hires, improving onboarding efficiency and team integration.
- Coordinated cross-functional teams to implement new operational procedures, increasing overall workflow efficiency.
- Analyzed performance metrics to identify areas for process improvement and operational cost reduction.
- Led daily operations meetings to review performance goals and align team objectives with company strategy.
- Mentored junior staff on best practices in operations management, fostering a culture of continuous improvement.
- Drove initiatives that enhanced customer service quality, contributing to improved brand loyalty and satisfaction scores.
- Collaborated with marketing teams on promotional strategies, optimizing inventory turnover during high-demand periods.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Merchandise Supervisor
Victoria's Secret
10.2007 - 11.2015
- Supervised daily merchandise operations, ensuring accurate stock levels and presentation standards.
- Trained new staff on product knowledge and visual merchandising techniques to enhance customer experience.
- Analyzed sales trends to optimize inventory management and drive merchandise placement strategies.
- Coordinated promotional events, aligning displays with marketing campaigns to boost customer engagement.
- Implemented efficient stock replenishment processes, reducing downtime and improving store readiness.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement among staff.
- Developed training materials for staff on operational procedures, enhancing consistency across shifts.
- Collaborated with cross-functional teams to streamline communication between sales and inventory departments.
- Reorganized displays to match updated planograms.
- Maintained up-to-date knowledge of industry trends, competitor insights, and consumer preferences to inform strategic decisions about merchandise selection and presentation.
- Increased employee productivity by developing performance goals, providing feedback, and recognizing achievements on a regular basis.
- Utilized both upselling and down-selling strategies to maximize profits.
Sales Associate
Victoria's Secret
07.2005 - 10.2007
- Supervised daily merchandise operations, ensuring accurate stock levels and presentation standards.
- Trained new staff on product knowledge and visual merchandising techniques to enhance customer experience.
- Analyzed sales trends to optimize inventory management and drive merchandise placement strategies.
- Coordinated promotional events, aligning displays with marketing campaigns to boost customer engagement.
- Implemented efficient stock replenishment processes, reducing downtime and improving store readiness.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement among staff.
- Developed training materials for staff on operational procedures, enhancing consistency across shifts.
- Collaborated with cross-functional teams to streamline communication between sales and inventory departments.
- Reorganized displays to match updated planograms.
- Maintained up-to-date knowledge of industry trends, competitor insights, and consumer preferences to inform strategic decisions about merchandise selection and presentation.
- Increased employee productivity by developing performance goals, providing feedback, and recognizing achievements on a regular basis.
- Utilized both upselling and down-selling strategies to maximize profits.
Education
Bachelor of Arts - Criminal Justice
Ohio Dominican University
Columbus, Ohio12-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Team building and leadership
- Team motivation
Timeline
Store Manager
Value City Furniture
08.2021 - Current
Sales Manager
Value City Furniture
11.2017 - 08.2021
Brand and Operations Manager
Victoria's Secret
11.2015 - 11.2017
Merchandise Supervisor
Victoria's Secret
10.2007 - 11.2015
Sales Associate
Victoria's Secret
07.2005 - 10.2007
Bachelor of Arts - Criminal Justice
Ohio Dominican University