Abigail Hale
Palmetto
Summary
Dynamic Office Manager and Sales Expert with over 7 years of experience thriving in fast-paced environments. Proficient in QuickBooks and Microsoft Office to streamline financial and administrative operations. Recognized for exceptional organizational skills, effective communication, and a strong work ethic that drives team success. Currently advancing knowledge in Human Services and Psychology to enhance interpersonal skills and client relations. Certified in CPR, AED, and First Aid, demonstrating a commitment to safety and preparedness in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales & Service Manager
Icon Golf Carts of Tampa Bay
02.2025 - Current
- Employ QuickBooks for meticulous financial record-keeping
- Proficiently manage incoming phone calls
- Coordinate and schedule appointments
- Generate customer invoices
- Liaise with vendors for parts procurement
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assist walk-in customers at the office
- Oversee parts and golf cart sales
- Manage financial transactions
- Manage golf cart service appointments and claims
Intake & Insurance Specialist
Counseling On Call, LLC
10.2025 - 01.2026
- Answer and direct incoming calls, providing information and support to clients.
- Assist with client intakes, verify insurance coverage, and process claims accurately.
- Maintain and update confidential client records in the EHR system under HIPAA guidelines.
- Communicate with therapists and management to ensure smooth coordination of care.
- Handle billing follow-ups, data entry, and general administrative tasks.
- Provide compassionate client support during intake processes, ensuring a welcoming atmosphere that fostered trust and engagement.
Office Manager/Sales Manager
Mid State Carts
04.2024 - 02.2025
- Employ QuickBooks for meticulous financial record-keeping
- Proficiently manage incoming phone calls
- Coordinate and schedule appointments
- Generate customer invoices
- Liaise with vendors for parts procurement
- Consistently deliver exemplary
- Assist walk-in customers at the office
- Oversee parts and golf cart sales
- Manage financial transactions
OFFICE MANAGER/SALES
Stunzeed Auto Stylez
10.2021 - 04.2024
- Monitor and log employee work hours
- Proficiently input data into Excel and Microsoft Office applications
- Utilize QuickBooks for financial record-keeping
- Warmly greet and assist customers
- Generate invoices
- Manage financial transactions
- Handle incoming phone calls
- Schedule appointments
- Actively engage in sales activities
- Oversee inventory management
- Assume responsibility for designated areas within the shop
OFFICE ASSISTANT/SALES
Wholesale golf carts
05.2019 - 10.2021
- Employ QuickBooks for meticulous financial record-keeping
- Proficiently manage incoming phone calls
- Coordinate and schedule appointments
- Generate customer invoices
- Liaise with vendors for parts procurement
- Consistently deliver exemplary
- Assist walk-in customers at the office
- Oversee parts and golf cart sales
- Manage financial transactions
Education
Associate of Science - Criminal Justice
St. Petersburg College
St. Petersburg, FL05-2023
Associate of Science - Criminal Justice
St. Petersburg College
St. Petersburg, FL05-2023
High School Diploma -
Lake Weir High School
Ocala, FL05-2018
Skills
- Sales operations
- Client acquisition
- CRM software
- Customer service
- Team building and leadership
- Customer relations
- Staff management
- Schedule management
- Workflow management
- Administrative support
Certification
- PERSONAL LINES 20-44 XCEL Solutions
- CPR, AED, AND FIRST AID National CPR Foundation Oct 2024 - Oct 2026
Timeline
Intake & Insurance Specialist
Counseling On Call, LLC
10.2025 - 01.2026
Sales & Service Manager
Icon Golf Carts of Tampa Bay
02.2025 - Current
Office Manager/Sales Manager
Mid State Carts
04.2024 - 02.2025
OFFICE MANAGER/SALES
Stunzeed Auto Stylez
10.2021 - 04.2024
OFFICE ASSISTANT/SALES
Wholesale golf carts
05.2019 - 10.2021
High School Diploma -
Lake Weir High School
Associate of Science - Criminal Justice
St. Petersburg College
Associate of Science - Criminal Justice
St. Petersburg College