Abigail Haley
1310 Laramie Ln. Apt. 15 Janesville,WI
Summary
Dynamic professional with extensive experience in customer service and team collaboration at TownePlace Suites Marriott Hotel. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in workflow optimization and maintaining a clean environment, consistently delivering exceptional service in high-pressure situations. Adaptable and detail-oriented, committed to fostering positive customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Club Room Host
TownePlace Suites Marriot Hotel
2706 Pontiac Pl Janesville, WI 53545
07.2025 - Current
- Coordinated with kitchen and waitstaff to facilitate smooth operations during peak hours.
- Assisted in training new hosts on customer service standards and operational procedures.
- Handled customer inquiries and complaints, enhancing guest satisfaction through effective communication.
- Monitored dining area for cleanliness and ambiance, contributing to a welcoming environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Price Coordinator
Blain's Farm & Fleet
2421 Humes Rd Janesville, WI
06.2024 - 05.2025
- Managed pricing discrepancies by conducting thorough audits and implementing corrective actions.
- Developed training materials for staff on pricing systems and promotional strategies.
- Led cross-departmental initiatives to improve communication regarding pricing changes and promotions.
- Supported marketing initiatives by providing timely information on promotional prices and offers for various products.
- Maintained appearance of facility and merchandise to encourage donors and shoppers.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
- Priced and tagged Type products based on pricing guide to optimize sales volume.
Sales Associate
Blain's Farm & Fleet
2421 Humes Rd Janesville, WI
03.2022 - 05.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained organized merchandise displays to promote product visibility and drive sales.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Collaborated with team members to restock inventory and maintain optimal stock levels on the sales floor.
- Utilized point-of-sale systems for inventory management and sales tracking, improving operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with shoppers.
- Participated in training sessions to develop product knowledge and improve sales techniques among peers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Craig High School
401 S Randall Ave Janesville, WI 5354505.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Verbal and written communication
- Customer engagement
- Task prioritization
- Workflow optimization
- Cleaning and sanitation
- Phone etiquette
Certification
SafeServ
Timeline
Club Room Host
TownePlace Suites Marriot Hotel
07.2025 - Current
Price Coordinator
Blain's Farm & Fleet
06.2024 - 05.2025
Sales Associate
Blain's Farm & Fleet
03.2022 - 05.2025
High School Diploma -
Craig High School