Abigail Hanson

Solutions Consultant Central Square Technologies

The Solutions Consultant collaborated with Account Executives and Sales Management to support the sales process by evaluating and addressing client needs related to CentralSquare software. This role involves delivering product presentations, conducting demonstrations, and formulating tailored business solutions.

Job Duties:

• Maintain a remote home office, including internet speed capable of supporting daily work and remote demonstrations.
• Manage provided demonstration systems and hardware with current software versions and appropriate demo data.
• Deliver compelling product presentations and demonstrations using scenario-based scripts and advanced techniques.
• Understand client business needs and processes to tailor solutions using CentralSquare products.
• Collaborate with sales teams to support the sale of assigned products and services to key accounts.
• Demonstrate end-user and administrative knowledge of products including 911, CAD, Mobile, RMS, JMS, and add-ons.
• Contribute product content for proposals and respond to RFPs using CentralSquare resources, knowledge and use of Salesforce
• Assist in developing sales strategies, plans, and product presentations.
• Evaluate client systems and processes to craft effective presentation content.
• Identify and resolve issues within the product sales process, including presentation content and delivery.
• Maintain current product knowledge and a network of industry contacts.
• Participate in conferences and trade shows to promote CentralSquare solutions.
• Seek mentorship and feedback to continuously improve presentation skills, product knowledge, and sales techniques.

• Operated a computer aided dispatch system to send police units in response to emergency calls, public service needs; determined priorities of all calls and prioritized responses when police units are needed in a number of situations including when units are unavailable; evaluated situations to determine appropriate units to dispatch based on, priority, availability and location; dispatched backup units if needed
• Answered multiple phone lines, including 911 and administrative lines
• Processed calls based on priority, with the concept of urgency and brevity
• Knowledge and use of detailed CAD maps to help direct the police units to locations; obtained required information in discussion with emergency callers; received telephone and radio transmission while typing information including codes into the CAD to create a call for service; was able to transfer emergency information to other agencies based on information obtained from the caller; performed other related duties as assigned
• Monitored and reviewed cameras outside of our stations as well as throughout our downtown area of the city for security purposes.

• Obtain patient demographics and updating data
• Excellent customer satisfaction skills, explaining complex patient financial issues
• Solving in depth patient concerns and questions
• Verifying a variety of insurance including Commercial, Medicare, Medical, HMO's and Workers Comp
• Collection of Co-payment, Co Insurances, Self-Pay and Third-Party Payors
• In charge of flagging out of Network Providers
• Identifying HMO IPA contracts in order to direct Physician and Patient to appropriate contracted Hospital for medical care
• Responsible for calling Codes within the ED and all areas of the Hospital including Code Blue, Stroke, NeuroStroke, Code 55 etc
• Communicate with patients and Physicians regarding covered and non-covered services
• Work alongside Physicians, Nurses, and Paramedics to obtain medical diagnosis for billing functions
• Resolving high volume billing inquiries from patients
• Answer phones and direct patients, family, doctors and all medical staff to designated areas of interest
• Follow all Federal and State guidelines, HIPPA, PHI, PFI, EMTALA
• Coordinating with patients and government funded health systems for proper setup of emergency medical coverage.

• Accounts receivable functions related to professional billing
• Registration and capture of accurate billing information, posting payments to accounts, research and process denials, compilation of information for submission of clean claims, follow up with payors including appeals, collection of monies due, analysis of payment or denial trends, thorough review and analysis of patient accounts
• Verify that Inter Company transfers balance, Administrative accounts balance in Eclipsys
• Monthly reconciliation reports are balanced for all Scripps Green Hospital deposits
• Process all Insurance Electronic payments, Lockboxes, and Self Pay payments
• Interpret and troubleshooting EOBs, Interest on claims, and retractions of payments for all insurance payors including State Funds, Medical and Medicare
• Reconciling daily deposits of patient payments, commercial and internal hospital revenue
• Meeting daily and monthly deadlines for processing, transfers, hospital cash sheets, credit card processing and balancing
• Cooperation with coding and auditing on all transactions processed.

• Verified Medical Insurance, Obtained prior authorizations for HMO, EPO, PPO patients as well as Workers Compensation authorizations, working knowledge of obtaining prior authorizations and continuing authorizations through IPA's, maintain patient data demographics information and daily collection reports, extensive EOB knowledge, training in Orthopedic, Cardiology, Podiatry and Pelvic Perinatology terminology, reading and explaining prescriptions and doctors’ orders, post and reconcile payments to patient ledgers, keeping track of Medicare charges and exemptions, collecting Co-pays, Co-Insurances and Deductibles
• Daily billing entry using ICD-9 and 10 codes as well as CPT codes, HCFA 1500 and UB92 claim knowledge, answering phones and scheduling patients, chart assembly, daily billing sheets including calculating billing codes per patient to assigned therapist accordingly
• In charge of billing reprocessing, Aging reports bi-weekly and monthly
• In charge of law offices copy requests for patient medical records and HIPPA Compliance, overall customer service and patient care
• In charge of In and Out of Network contracted Insurance plans and policies.