Maria Niehoff
Rushville,USA
Summary
Dynamic Solutions Consultant at UKG with a proven track record in delivering tailored product solutions and exceptional customer service. Expertise in software implementation and compliance adherence, driving high satisfaction levels. Adept at training and collaborating with teams to enhance operational efficiency and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Solutions Consultant
UKG
01.2022 - 09.2025
- Delivered product-based solutions to customers, ensuring high satisfaction levels.
- Supported onboarding and implementation processes for UKG PRO and UKG WFM, adhering to timelines.
- Conducted tailored training and implementation calls to meet specific customer needs.
Customer Service Representative
Heritage Environmental Services
12.2020 - 01.2022
- Consulted with customers on waste disposal, leveraging industry knowledge to provide tailored solutions
- Developed and delivered presentations for onboarding customers with disposal services
- Coordinated with customers and team members to ensure proper trucks, routes, and materials for waste disposal, maintaining compliance with RCRA guidelines
- Traveled with Sales representatives to provide knowledge to customers on site in real time
Quality Assurance Specialist
Heritage Environmental Services
12.2019 - 12.2020
- Calculated and prepared analytical reports, ensuring compliance with company procedures and waste analysis protocols.
- Maintained lab instruments, troubleshooting malfunctions to enhance overall lab efficiency.
- Conducted fingerprint and sales sample analysis following approved EPA, RCRA, and waste analysis methods to ensure regulatory adherence.
Education
Bachelor - Biology, Chemistry
Indiana University East
Richmond, IN05-2019
Science -
Lake Land Community College
Mattoon, IL05-2017
Skills
- Microsoft Office Suite
- Software Implementation
- UKG Pro and WFM
- Salesforce expertise
- Customer service excellence
- CRM strategies
- Data analysis
- Product training
- Compliance adherence
- Quality assurance
- Team collaboration
- Organizational skills
References
References available upon request.
Timeline
Solutions Consultant
UKG
01.2022 - 09.2025
Customer Service Representative
Heritage Environmental Services
12.2020 - 01.2022
Quality Assurance Specialist
Heritage Environmental Services
12.2019 - 12.2020
Bachelor - Biology, Chemistry
Indiana University East
Science -
Lake Land Community College