Summary
Overview
Work History
Education
Skills
Timeline
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Heather Wood

Athens,GA

Summary

Dependable Solutions Expert skilled at forming lasting bonds with clients and customers by carefully addressing needs and fulfilling business goals. Perpetually available to address customer concerns. Keen to help companies connect clients with solutions to perfectly meet needs while driving internal revenue growth.

Overview

8
8
years of professional experience

Work History

Solutions Consultant

Apple
02.2023 - Current
  • Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Coached team members on problem-solving techniques, empowering them to resolve challenging situations independently.
  • Generated standard and custom reports to provide insights into business performance.
  • Analyzed market trends, competitive landscape, and customer feedback to inform product development decisions.
  • Increased revenue by [Number]% to provide top product quality control and eliminate downtown.

Geek Squad - Consultation Agent

Best Buy
10.2021 - 02.2023
  • Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
  • Enhanced client satisfaction by providing personalized consultation and tailored solutions.
  • Maintained comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.

Front Office - Administrative Assistant

Hiram Center for Family Dentistry - My Kids’ Dentists
01.2016 - 01.2020
  • Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
  • Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Education

B.B.A. - Business Administration -

Georgia Highlands College
Cartersville, GA
01.2017

Skills

  • Business Analysis
  • Attention to Detail
  • Client Relationships
  • B2B Sales
  • Demonstrations
  • Relationship Building
  • Office Administration
  • Microsoft Office Suite
  • Friendly, Positive Attitude
  • Flexible and Adaptable

Timeline

Solutions Consultant

Apple
02.2023 - Current

Geek Squad - Consultation Agent

Best Buy
10.2021 - 02.2023

Front Office - Administrative Assistant

Hiram Center for Family Dentistry - My Kids’ Dentists
01.2016 - 01.2020

B.B.A. - Business Administration -

Georgia Highlands College

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Heather Wood