Susie Gross
Maple Glen,PA
Summary
Dynamic Solutions Consultant with a proven track record at ADT Security, adept at analyzing client needs and delivering tailored security solutions. Skilled in project management and relationship building, I enhance customer satisfaction through effective communication and innovative problem-solving, driving significant improvements in service delivery and client engagement.
Overview
7
7
years of professional experience
Work History
Solutions Consultant
ADT Security
Horsham, PA
01.2022 - Current
- Analyzed client needs to design tailored security solutions enhancing customer satisfaction.
- Conducted product demonstrations showcasing system functionalities, increasing customer engagement and interest.
- Collaborated with sales teams to identify opportunities for upselling security services and systems.
- Developed training materials for clients, ensuring effective usage of security technology and systems.
- Provided ongoing support and consultation to clients, fostering long-term relationships and loyalty.
- Managed project timelines and deliverables, ensuring successful implementation of security solutions on schedule.
- Facilitated cross-departmental communication to streamline processes and improve service delivery efficiency.
- Led initiatives to refine service protocols, driving improvements in operational workflows across teams.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Performed detailed research of customer business structures to accurately tailor Product or Service to unique needs of each.
- Defined and described logistics of proposed projects to customers.
- Recommended specific Type products to customers based on unique technical requirements of each.
- Managed complex projects from inception to completion, ensuring timely delivery and meeting all client requirements.
- Increased client satisfaction by providing tailored solutions based on individual needs and industry trends.
Realtor
Berkshire Hathaway
Blue Bell, PA
05.2019 - 2024
- Facilitated property showings, providing clients with detailed information on listings and market trends.
- Conducted market analysis to identify competitive pricing strategies for residential properties.
- Developed marketing materials, including digital listings and social media campaigns, to attract potential buyers.
- Collaborated with clients to understand their needs, ensuring tailored property recommendations and exceptional service.
- Maintained thorough knowledge of local real estate regulations and market conditions to advise clients effectively.
- Negotiated purchase agreements and contracts, ensuring compliance with legal requirements and client satisfaction.
- Coordinated open houses and promotional events to enhance property visibility within the community.
- Built strong relationships with industry professionals, including mortgage lenders and home inspectors, to streamline transaction processes.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Education
Bachelor of Science - Communications
George Washington University
Washington, District of Columbia, DC05.1998
Skills
Business analysis
Sales support
Product evangelism
Technical requirement design
Software implementation
Proposal development
Customer needs assessment
Customer relationship management (CRM)
Requirements gathering
Creative solutions
Pricing quotes
Recommending products
Marketing
Data entry
Product knowledge
Customer relationship management
Project management
Product demonstration
Consumer feedback inquiry
Salesforce CRM experience
Preparing proposals
Executive presentation design
Time management
Problem-solving
Multitasking
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Self motivation
Interpersonal skills
Client relations
Professionalism
Timeline
Solutions Consultant
ADT Security
01.2022 - Current
Realtor
Berkshire Hathaway
05.2019 - 2024
Bachelor of Science - Communications
George Washington University