Abigail Helles
Dansville,NY
Summary
Compassionate, dependable healthcare professional with experience in patient support, medical office operations, and healthcare settings. Skilled in communicating with patients and families, maintaining accurate documentation, coordinating appointments, and supporting efficient day-to-day operations. Strong organizational, interpersonal, and time-management skills with a demonstrated ability to work effectively as part of a team. Detail-oriented, adaptable, and committed to providing professional, respectful service while maintaining patient privacy and safety.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Student Worker position, Nursing Skills Lab
Corning Community College
Corning, NY
08.2025 - 05.2026
- Prepared and maintained simulation lab equipment, manikins, and sterile supplies for nursing labs, and clinical practice sessions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong organizational skills in managing lab inventory, re-packaging equipment and maintaining a safe, clean learning environment.
- Provided peer support and guidance to newer nursing students during skills labs, helping to reinforce proper clinical procedures.
Daycare Assistant
Eleasha Marie's Daycare
Bath, New York
07.2024 - 01.2026
- Assisted children with daily activities and routines in a nurturing environment.
- Maintained cleanliness and safety of play areas and classrooms for child wellbeing.
- Communicated effectively with parents regarding children's progress and needs.
- Enforced rules to teach good manners and maintain safe environment.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
Patient Service Representative
Tri-county Family Medicine
Dansville, New York
04.2023 - 07.2024
- Responded promptly to phone inquiries and patient questions with professionalism.
- Maintained compliance with HIPAA regulations for confidential patient information.
- Addressed patient complaints empathetically to enhance overall satisfaction.
- Efficient utilization of electronic health records
- Collaborated with team members to improve patient flow and service efficiency.
Education
Associate of Applied Science - Nursing
Corning Community College
Corning, NY05-2026
Associate of Applied Science - Liberal Arts And Sciences
Corning Community College
Corning, NY05-2022
Skills
- Patient and family communication
- Customer service and patient support
- Teamwork and collaboration
- Patient privacy and HIPAA compliance
- Electronic health records and documentation
- Appointment scheduling and coordination
- Office organization and administrative support
- Safety and infection prevention
- Attention to detail and accuracy
- Time management and multitasking
- Professional communication
- Healthcare environment experience
Accomplishments
- Florence Healy Nursing Scholarship recipient
- Dean's List Award
- Nursing Skills Excellence Award
Certification
- CPR/BLS Certification
- First Aid Training
- Multiple Child Care trainings
- Pennsylvania Child Abuse Recognition and Mandated Reporter Certification
Clinical Experience
Clinical Healthcare Experience
Noyes Health Hospital – LDRP
Healthcare Student Experience | 03/2026–04/2026
- Gained experience supporting patients and families in a fast-paced healthcare environment.
- Worked collaboratively with healthcare staff while maintaining patient privacy, safety, and professionalism.
- Strengthened communication, organization, and teamwork skills.
Additional Healthcare Experience
- Experience working with pediatric, adult, and mental health patients in a variety of healthcare settings.
- Developed strong communication, teamwork, patient support, and healthcare documentation skills.
Timeline
Student Worker position, Nursing Skills Lab
Corning Community College
08.2025 - 05.2026
Daycare Assistant
Eleasha Marie's Daycare
07.2024 - 01.2026
Patient Service Representative
Tri-county Family Medicine
04.2023 - 07.2024
Associate of Applied Science - Nursing
Corning Community College
Associate of Applied Science - Liberal Arts And Sciences
Corning Community College