Abigail Herrholz
Portsmouth,NH
Summary
Motivated and compassionate nursing student with a strong foundation in high-pressure customer service roles, including over four years as a bartender and hostess manager. Adept at multitasking, conflict resolution, and delivering exceptional care in fast-paced environments. BLS/CPR certified and committed to providing patient-centered care with empathy and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Wally's Pub
Hampton, NH
05.2023 - Current
- Worked in a fast-paced environment, providing customer service in a timely manner.
- Handled cash with high attention to detail to ensure customers received the correct amount of change, and coworkers were paid out correctly at the end of the shift.
- Effectively handled and resolved customer complaints with empathy and professionalism.
- Prioritized multiple, competing demands in a time-sensitive environment to ensure customer satisfaction.
Hostess Manager
Bernie's Beach Bar
Hampton, NH
05.2021 - 08.2022
- Prioritized guest satisfaction through proactive communication and attentive service, fostering a welcoming environment.
- Managed tables, assignments, reservations, and waitlists.
- Trained host staff, managed floor and merchandise operations, and effectively executed shift transitions
- De-escalated customer concerns with professionalism and empathy, maintaining a calm and positive atmosphere
Education
Bachelor of Science - Nursing
University of Rhode Island
Kingston, RI05-2026
Skills
- EMR Proficiency (EPIC,CERNER)
- Certified BLS
- Certified CPR
- Medical terminology
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Health assessment
- Critical thinking skills
- Strong multitasking
- Google Workspace
Certification
- BLS Certified
- CPR Certified
Languages
Spanish
Elementary
Accomplishments
- NH Stem Scholar
Affiliations
- Kappa Delta Sorority
Timeline
Bartender
Wally's Pub
05.2023 - Current
Hostess Manager
Bernie's Beach Bar
05.2021 - 08.2022
Bachelor of Science - Nursing
University of Rhode Island
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