Abigail Hidalgo
Louisville,Kentucky
Summary
Business Administration student with a minor in International Business proficient in Spanish and English. Skilled in operational support and customer relations with a commitment to delivering accurate results. Aspires to contribute effectively to professional team environments with high service standards.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Student Office Assistant
University of Louisville Housing Department
Louisville, Kentucky
06.2026 - Current
- Supported front-desk communication for University of Louisville office visitors and callers.
- Answered incoming calls and emails promptly and routed contacts to appropriate staff.
- Greeted visitors, identified needs, and directed each person to correct personnel.
- Worked with cross-functional teams to support shared goals and daily operations.
- Managed phone coverage for University Housing staff and routed calls accurately.
- Used Monday Workspace and StarRez to support office tracking and housing workflows.
Social Environment Coordinator
Quality Leadership University
Panama, Panama
01.2025 - 10.2025
- Social Responsibility Initiatives: Organized and led outreach visits to institutions like the National Oncology Institute in Panama, increasing social awareness and engaging students.
- Community Integration: Designed and executed large-scale recreational activities that fostered student integration and boosted campus morale.
- Event Management: Managed logistics for social programs, resulting in high participation rates and a positive atmosphere for a diverse student body.
- Communication & Leadership: Acted as a student leader to facilitate communication between university administration and the student community, ensuring a harmonious social environment.
Volunteer (Sustainable Food Production Program)
Patronato de Nutrición
Panama, Panama
03.2025 - 03.2025
- Enhanced rural agricultural operations by collaborating with multidisciplinary teams to combat extreme poverty and child malnutrition.
- Contributed to local food security initiatives facilitating connections between rural producers and global markets.
- Prepared land and plowed fields for crop planting to support sustainable agricultural practices.
- Led a team in challenging outdoor conditions, showcasing physical endurance and commitment to project goals.
Operations & Customer Service Assistant
La Casita de Abi
Panama, Panama
01.2017 - 12.2017
- Bilingual Communication: Served as primary liaison for diverse customer base, ensuring clear communication in both Spanish and English.
- Operational Oversight: Managed daily front-of-house activities for local family-owned business, fostering a welcoming environment and maintaining high-quality service standards.
- Financial Accountability: Handled all point-of-sale transactions and daily cash reconciliation with 100% accuracy, demonstrating strong attention to detail.
- Business Support: Supported inventory management and administrative tasks, contributing to efficient operations and fostering customer loyalty.
Education
BBA - Business Administration
University of Louisville
Louisville, KY12-2027
BBA - Business Administration
Quality Leadership University
Panama City, PA12-2025
High School Diploma -
The King's School
Panama, PA12-2023
Skills
- Project management
- Customer service
- Microsoft office
- Computer skills
- Team leadership
- Team collaboration
- Effective communication
- Dependability
- Organizational Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Duolingo English Test (DET)
Timeline
Student Office Assistant
University of Louisville Housing Department
06.2026 - Current
Volunteer (Sustainable Food Production Program)
Patronato de Nutrición
03.2025 - 03.2025
Social Environment Coordinator
Quality Leadership University
01.2025 - 10.2025
Operations & Customer Service Assistant
La Casita de Abi
01.2017 - 12.2017
BBA - Business Administration
University of Louisville
BBA - Business Administration
Quality Leadership University
High School Diploma -
The King's School