Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Abigail Hill

Centreville,Mi

Summary

Hello, my name is Abby, and I am a dedicated professional with extensive experience in customer service, particularly in café settings. I have a proven ability to lead teams and manage inventory effectively, as shown in my roles as a supervisor and a shift lead. I have been recognized for excellent communication skills and a quick learning aptitude, ensuring exceptional customer experiences and loyalty by past managers and customers. I am passionate about creating a welcoming environment and maintaining high standards of cleanliness. Thank you for your consideration!

Overview

3
3
years of professional experience

Work History

Barista Shift Lead

Biggby
Vicksburg, MI
10.2024 - Current
  • Delegate work to staff, setting priorities, and goals.
  • Clean and sanitized equipment, utensils, and work stations.
  • Maintain a clean and well-stocked work area throughout shifts.
  • Prioritize customers by taking orders, and making drinks and food just as they want.

Receptionist

Levels Cannabis
Sturgis, Mi
09.2023 - 07.2024
  • Check ID's, to let customers into the back room.
  • Answer phone calls and answer customer questions accordingly.
  • Opening and closing duties such as cleaning bathrooms, sweeping and mopping floors, and keeping the lobby presentable.
  • Learn about products and keep updated on deals to portray to customers.

Shop Supervisor

WaterStreet Coffee
Kalamazoo, Mi
09.2022 - 08.2023
  • Arranged merchandise and displays to be eye catching.
  • Trained new and existing employees and modeled duties for front and back of house priorities.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and displays.
  • Identified needs of customers and remembered regulars to ensure customer loyalty.

Education

High School Diploma -

Pennfield High School
Battle Creek, MI
07-2020

Associate of Applied Science - Business Management

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Excellent communication skills
  • Quick learner
  • Experience in customer service
  • Inventory management
  • Cash handling
  • Working well independently and with a team

Additional Information

References Upon Request

Timeline

Barista Shift Lead

Biggby
10.2024 - Current

Receptionist

Levels Cannabis
09.2023 - 07.2024

Shop Supervisor

WaterStreet Coffee
09.2022 - 08.2023

High School Diploma -

Pennfield High School

Associate of Applied Science - Business Management

Kalamazoo Valley Community College
Abigail Hill