Brianna Leonte
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Daily Drip LLC
10.2020 - 06.2023
- Identified and reported on supply needs for new inventory orders.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maximized business profits by effectively controlling costs, marketing business and coaching employees on successful sales strategies.
Receptionist
Orchard Pointe
04.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Dietary Server
Orchard Pointe
03.2018 - 04.2019
- Trained new servers in company policies, guest service standards and best practices.
- Recorded inquiries, complaints and comments as well as action taken.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Data Analytics - Data Analytics
Grand Canyon University
Phoenix, AZ12.2025
Skills
- Worker Training
- POS Inventory System Operation
- Exceptional Customer Service
- Organization and Efficiency
- Microsoft Office
- Google Drive
- Time Management
- Excellent Communication Skills
- Data Entry & Documentation
- Team Oriented
Languages
Romanian
Timeline
Barista Shift Lead
Daily Drip LLC
10.2020 - 06.2023
Receptionist
Orchard Pointe
04.2019 - 05.2020
Dietary Server
Orchard Pointe
03.2018 - 04.2019
Bachelor of Data Analytics - Data Analytics
Grand Canyon University
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